Travel Counselor, Canada, The Adecco Group

Canada, Canada
Published 2022-07-17
Expires 2022-08-17
ID #1089032625
Travel Counselor, Canada, The Adecco Group
Canada, Canada,
Published July 17, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Travel counselor

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You have a tremendous opportunity to join a global leader in travel arrangements. Our client has over 100 years of experience with over 15,000 thousand employees globally. You are the pulse of the organization that offers high-end business travelers a seamless experience for end-to-end travel management. You are connecting the corporate world across the globe.

This permanent position is remote, and you can be located anywhere in Canada.

Day to day:
End to end Corporate Travel Management;
Serve as the point of contact for all domestic and international travel needs;
Planning both simple and complicated trips by car, plane, train, and hotel using one or more Global Distribution Systems (GDS), such as Sabre, Apollo, Galileo, and Amadeus;
Offer suggestions, solutions, and consulting guidance. (Additional Hotel or Car options);
Utilize virtual software and communication platforms to manage the bookings;
Manage booking process from start to finish using back office systems and service platforms, messaging, phone calls, and email for order fulfilment and ticketing.
Work in a telephony servicing environment where you are instrumental in driving key performance indicators (KPIs). Such as Customer Satisfaction (CSAT);
The company offers a variety of day, night, and weekend shift choices.
It is open twenty-four hours a day, seven days a week.

Utilize effective phone strategies, attend to any specific demands from customers, and sustain stellar client relationships;
Meeting the needs of your designated account or client while maintaining your daily call schedule and informing your team coach of any changes via the workforce management scheduling tools;
As necessary, the team should coach, develop, and mentor its more inexperienced members;
Interact with the organization with excitement and energy, and behave consistently in accordance with the company's ethics, values, and Compliance policies;
Investigates/action reservations/PNR for ticketing, quality/accuracy, client escalations or lowest fare (e.g., CSI/CSR, Trailblazer);

High proficiency in one or multiple GDS: Sabre, Apollo, Galileo, Amadeus;
Experience with business travel, leisure travel, or airline reservations is essential;
In-depth knowledge of prices and ticketing policies for travel by vehicle, by air, and by hotel;

Well-versed in current travel trends and recommended practices for the sector;
Passion for Excellence in Client Service; “offering a white-glove experience”;
Excellent Professional Communication – both written and verbal;
Ability to act with integrity, and deal sensitively with personal and confidential traveler information;
The aptitude to independently and/or in conjunction with suppliers research and address customer service and traveler issues;
Problem-solving with an eye for process improvement;

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    Employer's info

    The Adecco Group
    Registered on October 7, 2017


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