Project description
Client's application support is responsible for the production systems, including Trading, Post-Trade, and Pn L software, environment management, and software deployment. Will work closely with developers, business analysts and infrastructure team members as well as with portfolio managers and traders.
The candidate will participate in the release process, ensuring quality software is delivered in a timely manner.
Responsibilities
Principal Responsibilities
Solve technical trading-related issues, independently where possible or leveraging teammates as necessary. Escalate to application and/or infrastructure subject matter experts (internally or at vendors) when appropriate. Manage communications to the trading staff and internal stakeholders regarding issue/resolution.
Build working relationships with trading groups in both US and UK.
Trading Infrastructure/Platform Status Communications
responsible for disseminating messages to the appropriate trading staff regarding trading infrastructure/platform issues, exchange updates, etc.
Assist with automating processes to achieve efficiency and streamlined trade support.
Document and create new knowledge base to provide the most effective solutions to trading issues.
Deployment of, support of, and monitoring of the firm's internal trading systems.
Coordinate with vendors, internal application owners, infrastructure owners, and tech support to ensure trading platforms are correctly installed, configured, and tested.
Liaise with development and infrastructure teams, prioritize tool enhancements, and coordinate and participate in software/new version releases.
Skills
Must have
Must understand the financial markets with strong equities background.
Understanding of the trade lifecycle, back-office, and settlement processes
Hands-on technical experience in an application support
Has 3 years experience in a support role within
Strong communication skills and the ability to work in a demanding environment.
Well organized, detail-oriented, and able to focus and prioritize multiple tasks in a dynamic environment
Aptitude to learn
Understanding of ITIL methodology
English
Advanced
Working hours
EST time zone shift (9 AM
5 PM ET/EST)
Proficient writing SQL\PLSQL
Hands-on experience with Unix/Linux like platform
Good experience with Unix/Linux command line
Understanding of XML/Fp ML etc data formats
Know how to work with source-code (ability to read and understand logic)
