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Senior Information Technology Analyst, Calgary

Last update 2024-06-14
Expires 2024-06-13
ID #2176361625
Senior Information Technology Analyst, Calgary
Canada, Alberta, Calgary,
Modified June 1, 2024


Job description Smart Layer Business Solutions ( is an independently-run computing and technology consulting company, which provides customized and high-quality services. We offer IT consulting, managed services, asset management, system design and installation, custom software and web development services, and training and user support services. Smart Layer creates and implements high-level, lasting services in order to help your business achieve peak efficiency. We give practical, personalized solutions to your computing problems, in the form of custom software, cloud implementation, consulting, or whatever else may be needed. Primary Duties: Provide exceptional service to clients from the initial support incident through resolution. Clear communication throughout this process is required. IT procedures and policies are properly followed and maintained Troubleshooting hardware, software, and network issues – being able to identify the issue and close the case. Effectively maintain and organize multiple service orders and logs. Required to be able to work on multiple cases simultaneously. Ability to prioritize tasks with good judgement Primary Qualifications: Post-Secondary education with a minimum of 4-5 years related experience Customer Service and problem resolution skills Ability to Collaborate and work well with associates Logical thinking and problem solving skills. Being able to isolate problems down to the appropriate layers (i.e. Network, Application, Server or Client). Microsoft Windows Server (2016, 2019, 2022), Active Directory, GPO, File Server, DNS, DHCP, Domain Controllers, etc Azure/Entra ID deployment and management Experience with Azure, AWS or GCPVMware, Hyper-V, and other virtualization technology Microsoft Office 365 and G-Suite, on-premise Exchange and email security (Proof Point and other email security platforms)Cisco ASA, Fortinet, Palo Alto, and other security platforms/firewalls Working knowledge of backup applications like Veeam Working Knowledge of Email Protocols and traffic flow Occasional off-hours work to meet IT system demands Experience with technologies like Citrix, and other remote access solutions The following are not required but preference would be given to candidates that possess any of these additional skills: Experience with SAN networks and technologies Experience with VMware of Hyper-V virtualized environments Vo IP experience A candidate with a great attitude is most important. If you have a solid technical foundation, excel at customer service, adapts easily, a team player who has the drive to help grow our company, you are welcome!If you meet the requirements, please apply with your latest resume. Please do not apply if you DO NOT meet the requirements. Job Types: Full-time, Permanent

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Senior information technology analyst

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