Published 2026-04-26
Supervisor, Underwriting (Non Complex)
Summary
Empire Life is looking to hire a Underwriting Supervisor, Non-Complex Markets to join our Underwriting team! We are actively seeking candidates to fill a current, open position.
The Underwriting Supervisor, Non-Complex Markets, is an intermediate level role responsible for the direct day-to-day people leadership management and workflow management of the team supporting the Non-Complex case market (e.g., MGA, TPA, small group). This role ensures the consistent application of underwriting philosophy and efficient execution of the non-complex quoting process and other specific processes. The incumbent serves as the SME to solve business unit internal challenges and removes blockers from the team to maintain service excellence. The incumbent reports to the Manager, Group Underwriting - Non Complex.
The total target compensation (TTC) range, including salary and target bonus, is $60,000 - $93,000. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.
Responsibilities
A. Direct People Leadership Management (Key Focus)
Directly supervise, coach, and mentor the Non-Complex Underwriting team (UW A, UW I, UW II - MGA), including performance management, goal setting, and one-on-one development.
Coach team members; identify employee training and development needs; participate in hiring and employment processes; and manage employee performance.
Act as the second level for problem escalation, providing operational and functional guidance to recommend solutions or corrective measures.
B. Workflow Management & Operational SME (Key Focus)
Manage daily workflow and resource allocation to ensure service standards and turnaround times are met for all non-complex underwriting activities (quotes, renewals, and amendments).
Responsible for specific processes such as the non-complex quoting workflow, ensuring quality and efficiency targets are met and exceeded.
Serve as the SME to solve business unit internal challenges and remove blockers, providing technical expertise to employees regarding processes.
Review and analyze performance metrics (caseload, block trends, quality)
C. Operational Support
Develop and maintain an understanding of the business, including distribution channels, general business lines, and associated impacts and priorities.
Ensure the team maintains standard operating procedures and service standards.
Education / Knowledge / Skills
3+ years Group Insurance work experience, ideally with exposure to financial underwriting concepts.
Supervisory experience is an asset.
Strong knowledge of case underwriting (ASO, manual ratings, non-standard plan designs) is highly preferred.
Working towards Group benefits designations (GBA, CEBS) is an asset.
Working towards FLMI is an asset.
Well-developed team building, coaching, and/or mentoring skills.
Well-developed conflict resolution and negotiation skills.
Ability to think logically, analyze, and solve problems.
Knowledge of current administrative practices and systems.
Completion of a community college diploma with courses in office communications, accounting, database, management science, and leadership.
Well-developed organizational and mathematical skills.
Bilingualism (English/French) is an asset.
Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.
Working Conditions
Office environment.
Ability to maintain effective working relationships and handle confidential information with tact and diplomacy.
High focus on attention to detail due to the complexity and financial risk exposure of the caseload.
Normal business hours, but may require occasional extended hours to meet critical service level agreements (SLAs).
Beyond the salary
For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:
Hybrid work model
Competitive salaries with annual pay increases
Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
Access to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.
Competitive uncapped commission, for sales positions
A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health account
Flexible work arrangements and an annual allotment of personal health days.
Four weeks annual vacation from hire date
A defined contribution pension plan with generous employer matching
Top up programs for parental leave and compassionate leave
Employer-sponsored wellness and recognition programs
A cash employee referral program
To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Empire Life is proud to be an equal opportunity employer, dedicated to building an inclusive and barrier-free workplace. We welcome applications from people with disabilities and are committed to providing accommodations at any stage of the recruitment process. If you require a specific adjustment to help you present your best self, please let us know—we are happy to work with you. If you need this job posting in an alternative format or have any accessibility questions, please contact.
