Job Title: Senior Platform Engineer / Senior SRE Developer – Observability (Dynatrace)
Location: Toronto, ON
Work Style: Hybrid (2 days per week in-person at Toronto office preferred
Skills: Digital : Python~Digital : Node.js~Analytics Platform System (APS)
Experience Required: 8-10
Role Descriptions:
SRE Lead
• Deep application and system level knowledge across complex, end to end environments, including tightly integrated on prem and cloud native services supporting large scale, multi tier transaction flows
• Prior hands on experience with APM and observability platforms (Dynatrace or comparable enterprise tools), with the ability to instrument, analyze, and troubleshoot complex distributed applications
• Proven expertise in deep troubleshooting across multi layer, end to end (E2 E) environments, including application, infrastructure, network, and platform layers (on prem and cloud)
• Drive and execute the SRE / WCCS roadmap for BMO
• Hands on role from Day 1
• Strong observability experience (refer to Observability SME expectations below)
• Deep knowledge and experience implementing SRE practices and guiding complex SRE transformations across the industry
Key Contributions:
• Assess current SRE capabilities, identify gaps, and contribute to the SRE & WCCS roadmap
• Navigate and collaborate across multi team SRE and IT Operations environments to drive results
• Deliver creative workarounds and practical solutions to complex problems
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SRE – Observability SME
• Hands on role from Day 1
• Strong Day 1 Dynatrace expertise, including:
o DQL
o Gen3 Dashboards
o Traces / Grail
o Active Gate and Plugins
o SRG / Workflow development
o Biz Events
• Prior hands on experience with APM and observability platforms (Dynatrace or equivalent), with the ability to instrument, analyze, and troubleshoot distributed applications
• Deep troubleshooting expertise using observability signals (Metrics, Events, Logs, Traces) to identify root causes across complex, multi layer E2 E environments
• Strong foundation in Observability fundamentals (MELT)
• Expert level dashboard design, including UI/UX best practices
• Extensive experience troubleshooting performance and non functional issues
• Familiarity with SRE concepts as outlined in the Google SRE book/workbook
• Strong expertise in AWS Observability, including:
o Cloud Watch
o Application Signals
o Metrics, Logs, and Traces
o Lambda and API Gateway
• Ability to design creative monitoring solutions for platforms with limited observability (e.g., IBM Data Power)
• Development experience with Python, AWS Lambda, ECS, and Azure Functions
• Understanding of AI based system fundamentals, including how such systems are built and monitored
• Background or working knowledge of Open Telemetry (OTEL)
• Experience in Financial Services or equivalent highly complex environments (e.g., 50+ systems collaborating to fulfill a single customer transaction)
