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Technicien Niveau 1 (ti), Québec, Ited

Published 2022-06-26
Expires 2022-07-26
ID #1060943901
Free
Technicien Niveau 1 (ti), Québec, Ited
Canada, Québec, Québec,
Published June 26, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Technicien niveau 1 (ti)


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Description


SUPPORT AUX UTILISATEURS DANS UNE ENTREPRISE DE 600 USAGERS

-Répondre aux appels des clients et comprendre sa situation en

posant des questions précises

-Diagnostiquer une panne de matériel ou de logiciel

-Utiliser des outils de prises à distance pour résoudre les problèmes

-Documenter efficacement un problème et transférer l’appel en escalade si nécessaire

-Changer ou réparer les éléments défectueux sur place

-Effectuer les tests de fonctionnement afin de s’assurer que le problème est résolu

-Préparer, installer et configurer des postes de travail

CONNAISSANCES REQUISES

-Être à l’aise dans la communication orale et écrite en français et en anglais

-Connaissance approfondie de : Windows 7/8/10

-Windows, macOS, UNIX, Linux Networking & Security

-Cisco, Sophos, SonicWall, RSA SecureID, WireShark, TCP/IP, Ethernet, SSL,

IPSec, BGP, NAT, QoS, SIP, Frame Relay, MPLS, OSPF, IPS, IDS, SNMP

-Microsoft: Server 2008/2012/2016, Hyper-V, Office 365, Exchange,

Lync Server, NTFS, DFSR

-Hyper-V, VMware, Veeam, Backup Exec, SQL Server

-Symantec, Bitdefender Labs, Mcafee, Trend Micro, Kaspersky

Labs

-System Center, Autotask, SolarWinds Zenoss, Kaseya, Blackberry BES

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    Employer's info

    Ited
    Registered on October 7, 2017

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    Security is the degree of resistance to, or protection from, harm. It applies to any vulnerable or valuable asset, such as a person, dwelling, community, item, nation, or organization. As noted by the Institute for Security and Open Methodologies (ISECOM) in the OSSTMM 3, security provides "a form of protection where a separation is created between the assets and the threat." These separations are generically called "controls," and sometimes include changes to the asset or the threat. One of the most important and widespread aspects of security is national security. National security is a concept that a government, along with its parliaments, should protect the state and its citizens against all kind of "national" crises through a variety of power projections, such as political power, diplomacy, economic power, military might, and so on.


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    Source: https://en.wikipedia.org/