English- Customer Care Represe Ntative, Riverview, Tech Mahindra

Published 2022-10-05
Expires 2022-11-05
ID #1202354771
English- Customer Care Represe Ntative, Riverview, Tech Mahindra
Canada, New Brunswick, Riverview,
Published October 5, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: English- customer care represe ntative

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Title: English- Customer Care Representative

Location: 720 Coverdale Rd, Riverview, NB (Door Number# 9)

Job Type: Fulltime ,First five weeks remote, then onsite.

Pay rate: $15.50/hr

Client: Tech Mahindra- HBC

Start date: 10/10/2022

Fluent (reading, writing, speaking) in English

Job Description:

• No of Week Off (Fixed or Rotational) - 2 (Rotational)

• Shift Timings (Fixed or Rotational) - 8 hour shift

• Hours of operation 7 AM EST to 12 AM EST ( rotational)

Customer Service Associate required to answer incoming calls from customers who need assistance placing orders, seeking information or who have service related inquiries.

Daily tasks and responsibilities:

• Customer service oriented mindset

• Ability to work with multiple computer programs operating simultaneously, including Microsoft Word and Excel.

• Able to type a minimum of 30 words per minute.

• Understands the needs of the luxury goods consumer and be able to implement Company’s customer service policy in a personalized manner.

• Utilize appropriate sales techniques to build good customer relationships and enhance the buying experience for the customer.

• Provide assistance when clients are ordering furniture or appliances.

• Set appropriate expectations for the customer and exceed customer commitments.

• Follow-up on issues for customers until resolution is reached.

• Follow the scripts provided by the Company

• Respond in an unscripted manner, thus allowing individuals to successfully resolve all customer issues, which necessitates that each such Agent demonstrate patience, empathy, sound judgment, negotiation and balanced decision making skills. Supplier shall ensure that Agents contribute a positive, energetic and organized approach to performing the Services.


• Previous call center experience in a contact center is an asset

• Fluent (reading, writing, speaking) in English and French as required by the position

Abilities and talents recommended for job success:

• Excellent organizational skills

• Excellent communication skills, including written and verbal.

• Demonstrated analytical skills; proven problem solving abilities.

• Strong interpersonal skills with a focus on teamwork and ability to foster/manage relationships.

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    Registered on October 7, 2017


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    Sales is activity related to selling or the amount of goods or services sold in a given time period. The seller or the provider of the goods or services completes a sale in response to an acquisition, appropriation, requisition or a direct interaction with the buyer at the point of sale. There is a passing of title (property or ownership) of the item, and the settlement of a price, in which agreement is reached on a price for which transfer of ownership of the item will occur. The seller, not the purchaser generally executes the sale and it may be completed prior to the obligation of payment. In the case of indirect interaction, a person who sells goods or service on behalf of the owner is known as a salesman or saleswoman or salesperson, but this often refers to someone selling goods in a store/shop, in which case other terms are also common, including salesclerk, shop assistant, and retail clerk. In common law countries, sales are governed generally by the common law and commercial codes. In the United States, the laws governing sales of goods are somewhat uniform to the extent that most jurisdictions have adopted Article 2 of the Uniform Commercial Code, albeit with some non-uniform variations.

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