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Customer Service Representative, Moncton, Tech Mahindra

Published 2022-09-22
Expires 2022-10-22
ID #1178491598
Free
Customer Service Representative, Moncton, Tech Mahindra
Canada, New Brunswick, Moncton,
Published September 22, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer service representative


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Description


Description of position:

Customer Service Associate required to answer incoming calls from customers who need assistance placing orders, seeking information or who have service related inquiries.




Daily tasks and responsibilities:
Customer service oriented mindset
Ability to work with multiple computer programs operating simultaneously, including Microsoft Word and Excel.
Able to type a minimum of 30 words per minute.
Take Inbound Calls
Answer incoming calls from customers who need assistance placing orders who are seeking information or who have service related inquiries.
Utilize appropriate sales techniques to build good customer relationships and enhance the buying experience for the customer.
Provide assistance when clients are ordering furniture or appliances.
Set appropriate expectations for the customer and exceed customer commitments.
Follow-up on issues for customers until resolution is reached.



Requirements/experience:
Previous call center experience in a contact center is an asset
Fluent (reading, writing, speaking) in English as required by the position



Abilities and talents recommended for job success:
Excellent organizational skills
Excellent communication skills, including written and verbal.
Demonstrated analytical skills; proven problem solving abilities.
Strong interpersonal skills with a focus on teamwork and ability to foster/manage relationships

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    Employer's info

    Registered on October 7, 2017

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    Sales is activity related to selling or the amount of goods or services sold in a given time period. The seller or the provider of the goods or services completes a sale in response to an acquisition, appropriation, requisition or a direct interaction with the buyer at the point of sale. There is a passing of title (property or ownership) of the item, and the settlement of a price, in which agreement is reached on a price for which transfer of ownership of the item will occur. The seller, not the purchaser generally executes the sale and it may be completed prior to the obligation of payment. In the case of indirect interaction, a person who sells goods or service on behalf of the owner is known as a salesman or saleswoman or salesperson, but this often refers to someone selling goods in a store/shop, in which case other terms are also common, including salesclerk, shop assistant, and retail clerk. In common law countries, sales are governed generally by the common law and commercial codes. In the United States, the laws governing sales of goods are somewhat uniform to the extent that most jurisdictions have adopted Article 2 of the Uniform Commercial Code, albeit with some non-uniform variations.


    Moncton (; French pronunciation: ​[mɔŋktœn]) is one of three major urban centres in the Canadian province of New Brunswick, along with Saint John and the capital city of Fredericton. Situated in the Petitcodiac River Valley, Moncton lies at the geographic centre of the Maritime Provinces. The city has earned the nickname "Hub City" due to its central inland location in the region and its history as a railway and land transportation hub for the Maritimes. The city proper has a population of 71,889 (2016) and a land area of 142 km2 (55 sq mi). Greater Moncton has a population of 144,810 (2016), making it the largest city and census metropolitan area (CMA) in New Brunswick, and the second-largest city and CMA in the Maritime Provinces. The CMA includes the neighbouring city of Dieppe and the town of Riverview, as well as adjacent suburban areas in Westmorland and Albert counties.Although the Moncton area was first settled in 1733, Moncton was officially founded in 1766 with the arrival of Pennsylvania Dutch immigrants from Philadelphia. Initially an agricultural settlement, Moncton was not incorporated until 1855. The city was named for Lt. Col. Robert Monckton, the British officer who had captured nearby Fort Beauséjour a century earlier. A significant wooden shipbuilding industry had developed in the community by the mid-1840s, allowing for the civic incorporation in 1855. However, the shipbuilding economy collapsed in the 1860s, causing the town to lose its civic charter in 1862. Moncton regained its charter in 1875 after the community's economy rebounded, mainly due to a growing railway industry. In 1871, the Intercolonial Railway of Canada had chosen Moncton as its headquarters, and Moncton remained a railway town for well over a century until the closure of the Canadian National Railway (CNR) locomotive shops in the late 1980s. Although the economy of Moncton was traumatized twice—by the collapse of the shipbuilding industry in the 1860s and by the closure of the CNR locomotive shops in the 1980s—the city was able to rebound strongly on both occasions. The city adopted the motto Resurgo (Latin: I rise again) after its rebirth as a railway town. The city's economy is stable and diversified, primarily based on its traditional transportation, distribution, retailing, and commercial heritage, and supplemented by strength in the educational, health care, financial, information technology, and insurance sectors. The strength of Moncton's economy has received national recognition and the local unemployment rate is consistently less than the national average.

    Source: https://en.wikipedia.org/