Customer Service Representative, Burlington, Pollard Windows Inc.

Published 2022-09-20
Expires 2022-10-20
ID #1176664464
Customer Service Representative, Burlington, Pollard Windows Inc.
Canada, Ontario, Burlington,
Published September 20, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer service representative

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Job Purpose

A liaison between Outside Sales Representative and Production, the CSR is an Inside Sales Support to Outside Sales Reps; ensuring customer’s needs are met regarding orders. This includes answering inquiries on orders, pricing, product, and problem resolution.

Duties and Responsibilities Include:

• Provides in-house support for sales team when a customer requires information or assistance

• Answers customer’s phone calls promptly, efficiently, and with courtesy and maintains quality customer relations

• Ensure all customer requests are dealt with in a prompt and friendly manner, following up with them at key points

• Address customer concerns and enquiries with respect to product and delivery; ensure the customer is receiving the product they have requested and on time

• Inform the Outside Sales Representative if you have provided a service to the customer that they should be aware of

• Notify the Scheduling Department of changes or updates to customer delivery schedules and rectify customer complaints in a quick manner

• Maintain business files including binder information, addresses, customer name, builder profiles, and report any customer dissatisfaction/trends to Customer Service Manager for further review

• Complete requests for product returns

• Ensure deposits and balances are collected before the product is shipped; provide a copy of the Purchase Order to the customer once complete and ensure Purchase Orders once received are properly priced and signed

• Provide support to other CSR’s as needed


• College or university education preferred

Skills Required

• Professionalism Both in Person and Over the Phone

• Ability to Use Microsoft Office

• Excellent Attention to Detail

• Keen Listener with a Customer Focus

• Strong Organizational Skills

• Excellent Communication Skills and Ability to Inform Others

• Works Well Under Pressure

• Diligent and Attentive

• Ability to Multitask

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    Employer's info

    Registered on October 7, 2017


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    Sales is activity related to selling or the amount of goods or services sold in a given time period. The seller or the provider of the goods or services completes a sale in response to an acquisition, appropriation, requisition or a direct interaction with the buyer at the point of sale. There is a passing of title (property or ownership) of the item, and the settlement of a price, in which agreement is reached on a price for which transfer of ownership of the item will occur. The seller, not the purchaser generally executes the sale and it may be completed prior to the obligation of payment. In the case of indirect interaction, a person who sells goods or service on behalf of the owner is known as a salesman or saleswoman or salesperson, but this often refers to someone selling goods in a store/shop, in which case other terms are also common, including salesclerk, shop assistant, and retail clerk. In common law countries, sales are governed generally by the common law and commercial codes. In the United States, the laws governing sales of goods are somewhat uniform to the extent that most jurisdictions have adopted Article 2 of the Uniform Commercial Code, albeit with some non-uniform variations.

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    Source: https://en.wikipedia.org/