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Customer Service Specialist (french), Toronto

Last update 2024-06-14
Expires 2024-06-13
ID #2181105705
Customer Service Specialist (french), Toronto
Canada, Ontario, Toronto,
Modified June 4, 2024


Shift Schedule: Monday - Friday 8:30am - 4:30pm. Hybrid - 3 days on site and 2 days remote. Overtime: overtime is given after 37.5 straight time hours in a given week. Job Description: Call Centre & Communications Management Responsible for providing a high level of customer service to all incoming and outgoing calls Manage e-mail, phone, fax enquiries in a timely manner and ensure tasks are assigned to the appropriate staff for follow-up and to advise additional staff members of customer concerns and needs. Act as a liaison between hospital groups, customers & Government health groups across Canada. Provide accurate product information on backorders and shortages, discontinued products, changes in inventory demands, formulary inclusion and shipping. Reconcile customer inquiries by investigating previous orders, invoices, deliveries and allowances and provide appropriate documentation relating to these investigations. Supply and Order Management Leverage ERP in order to manage orders, trouble-shooting issues or provide service level reports. Taking and tracking orders for Rx / OTC products from retail customers wholesalers & hospitals, etc. Support field representatives and sales objectives by ensuring products supply for territory and provide relevant reports, order statuses and key product information. Co-coordinating hospital contracts and wholesaler order activities where needed. Qualifications High school diploma completed. Preferred: College or Undergraduate Degree in Business or Science Bilingual in both French and English is an asset but not required3+ Years customer service experience. Preferred: pharmaceutical industry experience Experience with Oracle, SAP, Microsoft Office Knowledge (Outlook, Word, Power Point, Excel)Experience in order management, pharmaceutical order to cash and business Hands-on experience with advanced planning systems (i.e. SAP/APO, Oracle, i2, Manugistics, Demand Solutions, etc.). Advanced MS Office skills, specifically Excel.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer service specialist (french)

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