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Front Desk Agent, Barrie, Horseshoe Resort

Published 2022-08-04
Expires 2022-09-04
ID #1114620860
Free
Front Desk Agent, Barrie, Horseshoe Resort
Canada, Ontario, Barrie,
Published August 4, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Front desk agent


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Description



Position Summary


The front desk agent is responsible for servicing guests as they arrive at the hotel, including welcoming them to the resort and checking them in while ensuring the highest level of guest satisfaction. This person will be responsible for becoming familiar with packages and group rates offered by the resort. Front desk agents will need to keep in communication with housekeeping as to have the recent room status information.

Duties and Responsibilities:

Be knowledgeable about the Resort, all its amenities, its policies as well as the surrounding area.
Be familiarized with the general rates, packages, group/special event rates.
Become well familiarized with general and special rates, plans, and packages
Ensure that all special requests or problems are routed to the appropriate areas and follow up with outcome.
Balance inventory of rooms and take appropriate action to rectify.
Assign rooms for groups that require special attention (i.e. Hockey team, school trip) to better accommodate all parties involved.
Welcome and register guests arriving, follow policy and procedures regarding billing and standards.
Inform House Keeping Team of any changes in room status, room moves, request or concerns and maintain positive communication and strong sense of team work between departments.
Log any in-house guest issue in log book to record for next shifts and for better follow up and communication.
Check out guest in a timely manner and be empowered to rectify any issue upon their departure to achieve our goal of guest loyalty and satisfaction.
Prepare the next days team for success(i.e. arrival packages, restock inventory of pens, vouchers, papers, etc)
Emergency Calls: monitor and respond to the emergency phone lines and follow Health and Safety procedures to take action. (i.e. calling 911 and filling out supporting documentation)
Answer individual work email accounts as well as shared account and direct to information to appropriate departments.

Qualifications:

Positive and passionate, conveying to our guests and callers enthusiasm in every interaction.
Must be creative, self starter, able to meet deadlines, work independently/part of a team and possess excellent interpersonal skills.
Highly organized, detail oriented, individual with the ability to multi task.
Excellent verbal and written communication skills.
Reliability and punctuality are imperative.
The ability to work independently and as part of a team.
The role requires working weekends, holidays and shifts vary from days, mid-shift and evenings. Hours of department from 7am-11pm daily.
Able to stand on your feet for extended periods of time.

Join our team today, and enjoy employee perks such as Resort staff pass for yourself and your dependents, retail, lodging, and restaurant discounts, along with additional perks and discounts at our other affiliated resort – Deerhurst Resort in Muskoka.

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    Employer's info

    Horseshoe Resort
    Registered on October 7, 2017

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    Barrie is a city and manifesting regional centre in Central Ontario, Canada, located on the shores of Kempenfelt Bay, the western arm of Lake Simcoe. The city is situated geographically within Simcoe County, however it is a politically independent single-tier municipality. It is within the historically significant Huronia region of Central Ontario, and is part of the Greater Golden Horseshoe, a densely populated and industrialised sub-region of Ontario. As of the 2016 census, the city's population was 141,434 making it the 34th largest in Canada in terms of population proper. The Barrie census metropolitan area (CMA) as of the same census had a population of 197,059 residents, making it the 21st largest CMA in Canada. The city itself has seen significant growth in recent decades due to its emergence as a bedroom community for Toronto. The affordability of housing and robust job market perhaps contribute to a Toronto buyer's appeasement with Barrie. GO Transit offers daily service to and from the Greater Toronto Area from two stations in the city. Barrie is located 85 kilometres (53 mi) north of Toronto, 355 kilometres (221 mi) northeast of Detroit and 335 kilometres (208 mi) west of Ottawa. This represents the city's highly centralised and historically advantageous situation, providing an ease of access to major centres and airports across the region.The Barrie area was first settled during the War of 1812 as a key supply depot for British forces. It would be named 20 years later after Sir Robert Barrie, who frequently commanded forces through the region. The 1980s and 1990s would be a period of immense growth for Barrie, with the population tripling in the span of twenty-five years. In 1981, the city had a population of 38,423; in 2006, Barrie had 128,430 residents living within city limits. Barrie's ongoing success would be punctuated by high-rise condominium development along Kempenfelt Bay, instigating a sort of downtown renaissance. Great investment by the city into their beachfront amenities would culminate in Barrie becoming a prime tourist destination. With several ski resorts in the vicinity and a picturesque waterfront, Barrie is known not just for its tourism, but also as the 'Gateway to Cottage Country'. The city's economy is diverse, with education, healthcare, information technology and manufacturing all prevalent sectors. The Royal Victoria Regional Health Centre is Barrie's largest employer, with nearly 3,000 workers. Retail in the city has flourished too in recent decades, bolstered by the completion of Park Place in 2008. Barrie experiences cold, snowy winters with an average January minimum temperature of −12.4 °C (9.7 °F). Summers are hot and humid, with an average July maximum temperature of 26.3 °C (79.3 °F).

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