Description
Position Title: Program Manager Status: Excluded, Permanent, Full-Time Reports to: Program Director Pay Grid: $68,556.80 - $85,696.00
Active Care Youth and Adult Services:
Active Care Youth and Adult Services (ACYAS) is a progressive, innovative organization operating residential resources for youth, and adults in British Columbia. It is our mandate to provide innovative, trauma‑informed support services of exceptional quality and to do so in the context of a home environment.
Pay or shift range: $68,556.80 – $85,696.00. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.
Position Overview
We are seeking a dedicated and experienced Program Manager. Reporting to the Director, a Program Manager is responsible for managing all aspects of youth and/or adult resource homes, ensuring a trauma‑informed and person‑centered approach with both persons served and employees. As a key member of the leadership team the Program Manager oversees all aspects of the individual resource homes, youth and/or adult services, including communication with their natural and paid supports and engagement with MCFD or CLBC. In addition, ensuring compliance with CARF standards, funder and company policies & procedures, and licensing standards. This position with ACYAS encompasses the responsibility of transporting the person served to appointments, activities, or other crucial commitments. Due to this core duty, a valid Class 5 British Columbia driver’s license is a requirement of employment.
Primary Responsibilities
Develop a positive relationship with youth and/or adults and their natural support network and other stakeholders
Conduct assessments, develop guidelines of care with person‑served goals, and facilitate transition and exit plans
Revise individualized guidelines of care and program activities to enhance youth and/or adult skills to provide opportunities for person‑served to move into an alternative living situation (i.e., group care, semi‑independence, foster care and/or home share)
Liaise with youth and/or adults care team ensuring regularly scheduled meetings are attended.
Advise and/or recommend to Program Directors when youth and/or adult may require restrictive practices as part of their safety plan – ensure that all restrictive practice policies and/or directions are adhered to
Manage all aspects of medication delivery, storage, and disposal, which includes individual staff monitoring, arranging annual medication training, and reporting medication errors in writing to the Program Director
Review youth and/or adult files and documentation for accuracy, appropriateness of information and writing. Provide feedback and training to staff
Ensure appropriate safety and risk management plans and staff adhere to the plans to reduce critical incidents
Manage and debrief critical incidents and review practices for changes to increase youth and/or adult safety
Review all critical incidents for content and accuracy within the mandated timelines
Provide support to staff through a trauma‑informed and person‑centered lens
Manage employee performance through coaching, mentoring, and applying progressive discipline as required
Manage human resource issues including hiring, performance appraisal, investigations, discipline, and grievances. Hire and evaluate personnel and ensure appropriate orientation, training, and development.
Conduct monthly staff meetings that include an agenda and minutes and share organizational information with all staff
Arrange and/or conduct individual or group training as required to enhance the skills of staff or address a skill deficit
Model and support self‑care and be aware of the needs of their staff team
Work in collaboration with Program Directors and other departments to ensure all practices, procedures and policies are followed and documented
Work collaboratively with scheduling to ensure the best interest of the youth and/or adult is taken into consideration and staff are fully trained prior to being scheduled in a home
Participate in after‑hours rotation as required
Perform all other duties as directed and required
Required Qualifications
Diploma in a related human/social service field; Bachelor’s degree preferred
Three (3) years recent experience in the human services field with a focus on Person Centered Trauma Informed Practice
One (1) year in a leadership role: Preferably providing direct supervision
Ability to pass a Criminal Record Check and Ministry of Children and Family Development
Class 5 Drivers Unrestricted License
Community Care First Aid with CPR
Or an equivalent combination of education, training, and experience
Training
You will participate in a comprehensive 11‑day training program, followed by shadow shifts with your peers designed to fully prepare you to support youth and adults and employees in a safe, effective, and productive environment. Throughout your tenure, you'll have opportunities for internal growth, advancement, and continued professional development through additional training and education offered internally and by third‑party providers.
Benefits
100% employer‑paid health and dental coverage
Robust support for employee and family wellness through Sparrow
Employee contribution: 8.6%
Employer contribution: 9.31%
Total Compensation Packages also include
12 paid sick days — In recognition of responsible use, any unused sick days at year‑end will be paid out at 50%
4 paid personal days — In recognition of responsible use, any unused personal days at year‑end will be paid out at 50%
Travel Required
Yes. Travel to the resource in your region.
Location
Active Care Youth and Adults Services, Kamloops, BC, CAN
