Published 2026-04-24
Professional Services Specialist (Enterprise Security Systems)
Location: Ontario (Canada) | Type: Full-Time
About Solo Squid
Solo Squid is a professional services firm that works with enterprise clients to deploy, optimize, and maintain advanced security systems and build custom integrations when off-the-shelf solutions aren’t enough. We bridge the gap between what traditional security integrators deliver and what modern enterprise environments need.
We're growing and looking for a skilled technician who wants to move beyond the “box and cable” world into high-value enterprise problem-solving. Someone who knows their way around Genetec Security Center and can confidently work with clients to deliver rock-solid results.
Who This Role is For You're a mid- to senior-level technician or technical specialist with experience in enterprise security systems . You enjoy troubleshooting , solving challenging technical problems, and working directly with customers . You’re looking to grow beyond break/fix work into project delivery, optimization, and long-term customer success. You’re comfortable acting as a technical advisor , working with both internal teams and external clients.
What You’ll Be Doing Deploying, configuring, and optimizing enterprise Genetec systems and peripherals (access control, video, analytics, and more). Auditing existing deployments and recommending improvements or redesigns. Acting as a technical lead on client projects, from kickoff to handover. Supporting custom integrations and automation developed by our internal dev team.
Providing Tier 2/3 support , identifying root causes of performance issues, and helping customers get the most out of their systems.
What We’re Looking For 3+ years working hands-on with enterprise security systems (especially Genetec). Strong grasp of networking fundamentals , Windows Servers, and SQL. Experience working with enterprise clients — hospitals, utilities, higher ed, airports, etc. Comfortable juggling multiple projects and working independently.
A desire to grow into a customer-facing role that includes project delivery, optimization, and advisory .
Nice to Have:
Genetec certifications
Experience with scripting, automation, or video analytics
French proficiency (bilingual is a bonus)
Why Join Solo Squid?
100% remote - with a focus on outcomes not how many hours you've worked
Small team, big impact — you wont feel like a number
Interesting technical challenges that go beyond camera counts
Group Benefits Plan
Room to grow as we expand managed services and pro-services offerings
Sound Like You?
Apply now and let’s talk. We’re not looking for someone to just “check the boxes” — we’re looking for someone who wants to make a real impact alongside a team that’s redefining what Genetec professional services can be.
