📍Remote | 🕒 Full-time | 🚀 Fast-growing Saa S startup
About Care Portals
Care Portals is building the backbone of direct-to-consumer telehealth.
We help digital health brands launch faster, run more efficiently, and scale with confidence by bringing together E-commerce, EHR, CRM, patient experience, and operational workflows on a single platform. We’re building the infrastructure layer behind modern telehealth brands!
The Opportunity
We’re looking for a Product Owner to help bring structure, clarity, and execution discipline to how we build and improve Care Portals as we scale.
You’ll work closely with the founding team, engineering, customer success, and operations to translate customer needs, workflow gaps, and business priorities into clear product requirements and actionable development work.
This is a highly hands-on role, ideal for someone who is organized, detail-oriented, comfortable with ambiguity, and able to turn complex healthcare workflows into clear product specs, tickets, and priorities.
What you’ll work on
Own and manage the product backlog across key areas of the Care Portals platform
Translate customer feedback, internal requests, and operational pain points into clear product requirements
Write user stories, acceptance criteria, workflow documentation, and product specs
Work closely with engineering to clarify requirements, prioritize tickets, and support delivery
Collaborate with customer success and onboarding teams to identify recurring issues and product improvement opportunities
Support integrations with EHRs, pharmacies, telehealth networks, labs, payment processors, and third-party APIs
Help define and prioritize roadmap items based on customer impact, business value, and technical feasibility
Coordinate QA, release readiness, and internal communication around product updates
Maintain strong documentation for features, workflows, and internal product processes
Bring structure to ambiguity in a fast-moving startup environment
What we’re looking for
3+ years of experience as a Product Owner, Product Manager, Product Operations Manager, or similar role
Experience in direct-to-consumer telehealth, digital health, or healthcare Saa S
Strong understanding of patient journeys, intake flows, checkout, async care, prescription workflows, labs, pharmacy fulfillment, and provider operations
Experience translating business needs, customer feedback, and operational workflows into clear technical requirements
Excellent written communication skills, especially around specs, tickets, workflows, and acceptance criteria
Comfortable working closely with engineers, designers, customer success, implementation teams, and founders
Strong judgment around prioritization, tradeoffs, and customer impact
Highly organized and detail-oriented, with strong follow-through
Comfortable working in a startup environment where priorities can move quickly
Strong sense of ownership and accountability
Nice to have
Experience at or around high-growth direct-to-consumer healthcare brands, telehealth clinics, EHR/EMR platforms, pharmacy/lab infrastructure providers, or healthcare marketplaces
Familiarity with HIPAA, PHIPA, PIPEDA, or healthcare compliance
What success looks like in this role
Engineering has clearer requirements and fewer blockers
Product priorities are better organized and easier to execute
Customer feedback is translated into actionable product improvements
Releases are better planned, communicated, and documented
Internal teams have better visibility into what is being built and why
Care Portals ships faster with more clarity, consistency, and confidence
Why join Care Portals? High ownership: You’ll play a meaningful role in shaping the product at a growing startup Real impact: Your work will directly improve the experience of patients Startup environment: Small team, high trust, fast execution, and strong exposure to leadership Mission-driven work: Help power better access to modern healthcare through software
Competitive package: Competitive salary plus Employee Stock Option Plan (ESOP)
Interested?
If this sounds like the kind of role you’d thrive in, we’d love to hear from you!
Apply and tell us a bit about your background, why this role stands out to you, and what kind of engineering environments you do your best work in.
