Published 2026-04-24
Operations Manager
Tours & City Operations
Company: See Sight Tours
Location: In Office (Niagara Falls)
Travel: Yes – city oversight and operational support
About the role
See Sight Tours is hiring an Operations Manager to ensure the seamless execution of tours across assigned cities. This role is responsible for maintaining high-quality, on-time tour delivery while driving operational efficiency and consistency across regions.
This is a hands-on operations role focused on execution, not strategy alone. You will be directly responsible for ensuring tours run smoothly, guides are performing at a high level, and operational issues are resolved quickly and effectively.
What you will do
City operations & execution
Oversee daily tour operations across assigned regions
Ensure all tours depart and run on time
Maintain high-quality guest experiences across all tours
Monitor real-time operations and proactively solve issues
Guide management & scheduling
Manage tour guide scheduling and availability
Monitor guide performance and enforce quality standards
Support training, onboarding, and ongoing performance improvement
Ensure proper staffing coverage across all tours and time slots
Operational issue management
Act as the primary escalation point for operational issues
Resolve day-of issues quickly and effectively
Coordinate with customer service when needed
Identify root causes and prevent repeat issues
Cross-functional coordination
Work closely with dispatch, fleet, and product teams
Ensure alignment between scheduling, vehicles, and tour demand
Support new city launches and product rollouts
Communicate operational updates clearly across teams
Process improvement & efficiency
Identify inefficiencies in scheduling and execution
Improve systems and workflows to increase consistency
Standardize operations across cities
Use data and feedback to continuously improve performance
What success looks like
Tours consistently running on time
High operational efficiency across cities
Fast and effective issue resolution
Strong guide performance and reliability
Consistent city-level performance and guest experience
Ideal background
You’ve likely held roles such as:
Operations Manager – Tourism or Transportation
City Operations Manager
Logistics or Dispatch Manager
Hospitality Operations Manager
Fleet or Field Operations Lead
You understand:
How to manage real-time operations in fast-paced environments
Scheduling, logistics, and resource allocation
The importance of consistency and reliability in guest experience
How to manage teams under pressure
Skills and traits we value
Strong operational experience
Highly organized and detail-oriented
Calm under pressure and solution-focused
Strong decision-making and problem-solving ability
Clear communicator across teams
Accountable and execution-driven
AI + tech savvy (comfortable using tools, automation, and systems to improve operations)
Strong operational experience
Highly organized and detail-oriented
Calm under pressure and solution-focused
Strong decision-making and problem-solving ability
Clear communicator across teams
Accountable and execution-driven
