Business Implementation Manager, Markham

Published 2022-05-23
Expires 2022-06-23
ID #1010035492
Business Implementation Manager, Markham
Canada, Ontario, Markham,
Published May 23, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Business implementation manager

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About Foss National:

Foss National Leasing (FNL) is a part of the Foss Automotive Group, established in 1962. It is the largest privately owned and operated fleet management company in Canada. Foss has a reputation for superior customer service and providing solutions tailored specifically to the needs of today’s automotive fleet managers.

We are seeking an enthusiastic, professional and customer focused Business Implementation Process Manager to  become a member of our team. This position is a hybrid role that will be based in our Markham office/remotely. I

If this sounds like you, come join our team!!!


Reporting to the Director of Operations, the Business Implementation Process Manager plays a key role in working with executive sponsors, process stakeholders, and front-line workers to manage process improvement projects across the business and deliver results that support the needs and goals of the organization. Our Process Improvement Manager will work collaboratively to bring clarity to problems, identify root causes, generate innovative solutions, implement change, and ensure achievement of sustainable results.

If you are a creative problem solver who enjoys engaging people to bring about positive change, we want to hear from you!

What the Company Will Give to You:

A fun, fast paced, open and friendly work environment

Very competitive salary

Full benefit program

Onboarding and ongoing training

Opportunity to grow and develop in your career in a family owned, nimble and customer-centric work environment


Job Description:

Lead multiple operational excellence projects, leveraging the appropriate tools, methodologies, and frameworks.

Communicate project status, changes, and risks with project teams, stakeholders, sponsors, senior leaders, and the Director of Operations through meetings, formal presentations, and written reports.

Work with project sponsors, process owners, project team members, and key stakeholders to develop and maintain project charters and plans.

Through interviews, facilitation, workshopping, job shadowing, etc., engage subject matter experts in understanding and documenting/mapping both current and future state roles, responsibilities, systems, and processes.

Lead and facilitate the analysis and measurement of problems and opportunities.

Help to translate problems, root causes, and needs into process improvement opportunities by collaborating with project sponsors, business owners, and stakeholders from multiple internal departments.

Develop execution plans that account for and mitigate risks, effectively manage change, and deliver on the required business outcomes.

Identify and resolve risks, issues, and barriers to project success and sustainability.

Work with Digital and IT resources to develop tools that support process effectiveness and business needs.

Ensure projects are delivered on time and on budget and achieve required outcomes.

Lead the development of reporting that enables ongoing process management and sustainability.

Provide support to other staff on project management tools and approaches where appropriate. Champion project management and continuous improvement

Manage a team of analysts and CRM Admin


Post-secondary certificate or degree in Business, or related field.

1 - 4 years of working experience managing a variety of simple and complex projects.

4+ years of Supervisory experience.

Experience implementing process improvement or continuous improvement initiatives.

Extensive knowledge of various productivity applications including Microsoft 365, project management tools, CRM programs, such as Salesforce, Python, Power BI etc.

A working understanding of various project management methodologies

Knowledge of business improvement methodologies, Lean, Six Sigma, Scrum, etc.

Knowledge of collaboration software such as SharePoint and Smartsheet

Strong team player skills, including cooperation, collaboration, and negotiation/persuasion skills

Lean or Six Sigma training/certification considered an asset.

PMP Designation considered an asset

How to Apply.

We use an online application process which will assess your qualifications, traits, and culture fit, as well as your resume.  If you decide to apply we would like you to give us a short pitch on why you are perfect for us.  You will be asked to provide an impact statement – it is the first thing we will see, so here your chance to make an amazing first impression.

The whole application should take about 5-10 minutes maximum to complete. We will review applications as they are received.

Thanks to everyone who applies; Only the selected candidates will be contacted for the next step in the hiring process.

Should you require any form of accommodation during the application process, please let us know.

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    Employer's info

    Foss National Leasing Ltd.
    Registered on October 7, 2017


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