About Us:

Oncidium is a leading national provider of occupational health services. Over the past decade, Oncidium has grown and innovated to meet the changing demands of a dynamic workforce. Today, Oncidium has evolved to fully integrated absence management and workplace health solution provider. Oncidium has serviced more than 1,500 customers across Canada, including all levels of government, medium size to large national and multinational corporations, insurance organizations, and numerous manufacturing sectors. We offer several contracts and permanent-based positions with lots of room for growth.

Position Summary :


The primary purpose of the Disability Specialist: Team Lead, Skills Development & Quality Assurance is to represent the Client Company’s interest and to provide claims advice following Workers’ Compensation statutes and policies to: effect an appropriate/speedy return to work for the employee; minimize/mitigate costs for the Client; and satisfy the needs of the Client, thereby continuing the business relationship.

Job Type:  Full-time, Permanent

Benefits:


Casual dress

Competitive compensation package 

Company events

Dental care

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

Vision care

Hybrid work from home and in-office


Schedule:


8-hour shift

Monday to Friday


Responsibilities:



Developing, accessing and establishing ongoing training plans for roles within Disability Management and Employer Services


Being proactive and responsive to changes impacting the department initiated by internal or external factors and developing applicable training to meet those needs


Working collaboratively with managers and employees related to the development of individual performance plans and departmental training.


Quality Assurance of Case Advice, Appeal and Accommodation Reports




Acting as a resource for staff referrals on complex claims and rehab situations, calculations, contractual interpretation, technical training and assigned projects.


Appling adult learning principles in training, coaching and mentoring of new staff and existing staff within the GL&DC department including technical application and customer service expectations.


Providing input and direction to Quality Assurance Auditors to ensure that quality assurance reviews accurately assess the application and compliance of current and new best practices.


Maintaining and updating on-line process resources, including historical references as required.


Responsible for reviewing Case Advice, Appeal and Accommodation reports and ensuring optimum report quality within all functional areas including the following:


The overall content of the report conforms with all applicable technical and legislative requirements as above


The conclusions are consistent with the report content, medical-based evidence and, and within the scope of the assessor’s expertise


Client expectations are addressed within the report





Other duties as assigned


Must Have:



A college or university degree in a related subject.


A minimum of five years’ experience in disability adjudication and case management


Strong knowledge of disability management principles and practices, industry standards, legal and contractual obligations, and claims investigation and assessment procedures.


Experience conducting Quality Assurance reviews


Experience and strong understanding of contract interpretation, benefit calculations and customer service.


Nice to Have:



A minimum of two years’ training experience would be preferred.


Skill Requirements:



Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.


Superior time management and organizational skills to manage competing priorities, including project management skills.


 COVID-19 precaution(s):


Remote interview process

Personal protective equipment provided or required

Social distancing gui