Disability Specialist: Team Lead, Vaughan, Oncidium

Published 2022-07-17
Expires 2022-08-17
ID #1089766439
Disability Specialist: Team Lead, Vaughan, Oncidium
Canada, Ontario, Vaughan,
Published July 17, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Disability specialist: team lead
Work from home:

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About Us:

Oncidium is a leading national provider of occupational health services. Over the past decade, Oncidium has grown and innovated to meet the changing demands of a dynamic workforce. Today, Oncidium has evolved to fully integrated absence management and workplace health solution provider. Oncidium has serviced more than 1,500 customers across Canada, including all levels of government, medium size to large national and multinational corporations, insurance organizations, and numerous manufacturing sectors. We offer several contracts and permanent-based positions with lots of room for growth.

Position Summary :

The primary purpose of the Disability Specialist: Team Lead, Skills Development & Quality Assurance is to represent the Client Company’s interest and to provide claims advice following Workers’ Compensation statutes and policies to: effect an appropriate/speedy return to work for the employee; minimize/mitigate costs for the Client; and satisfy the needs of the Client, thereby continuing the business relationship.

Job Type:  Full-time, Permanent


Casual dress

Competitive compensation package 

Company events

Dental care

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

Vision care

Hybrid work from home and in-office


8-hour shift

Monday to Friday


Developing, accessing and establishing ongoing training plans for roles within Disability Management and Employer Services

Being proactive and responsive to changes impacting the department initiated by internal or external factors and developing applicable training to meet those needs

Working collaboratively with managers and employees related to the development of individual performance plans and departmental training.

Quality Assurance of Case Advice, Appeal and Accommodation Reports

Acting as a resource for staff referrals on complex claims and rehab situations, calculations, contractual interpretation, technical training and assigned projects.

Appling adult learning principles in training, coaching and mentoring of new staff and existing staff within the GL&DC department including technical application and customer service expectations.

Providing input and direction to Quality Assurance Auditors to ensure that quality assurance reviews accurately assess the application and compliance of current and new best practices.

Maintaining and updating on-line process resources, including historical references as required.

Responsible for reviewing Case Advice, Appeal and Accommodation reports and ensuring optimum report quality within all functional areas including the following:

The overall content of the report conforms with all applicable technical and legislative requirements as above

The conclusions are consistent with the report content, medical-based evidence and, and within the scope of the assessor’s expertise

Client expectations are addressed within the report

Other duties as assigned

Must Have:

A college or university degree in a related subject.

A minimum of five years’ experience in disability adjudication and case management

Strong knowledge of disability management principles and practices, industry standards, legal and contractual obligations, and claims investigation and assessment procedures.

Experience conducting Quality Assurance reviews

Experience and strong understanding of contract interpretation, benefit calculations and customer service.

Nice to Have:

A minimum of two years’ training experience would be preferred.

Skill Requirements:

Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.

Superior time management and organizational skills to manage competing priorities, including project management skills.

 COVID-19 precaution(s):

Remote interview process

Personal protective equipment provided or required

Social distancing gui

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    Employer's info

    Registered on October 7, 2017


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    Manufacturing is the production of merchandise for use or sale using labour and machines, tools, chemical and biological processing, or formulation. The term may refer to a range of human activity, from handicraft to high tech, but is most commonly applied to industrial production, in which raw materials are transformed into finished goods on a large scale. Such finished goods may be sold to other manufacturers for the production of other, more complex products, such as aircraft, household appliances, furniture, sports equipment or automobiles, or sold to wholesalers, who in turn sell them to retailers, who then sell them to end users and consumers.

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