Help Desk Level I, Terrace, Newcrest Mining

Published 2022-08-13
Expires 2022-09-13
ID #1126189122
Help Desk Level I, Terrace, Newcrest Mining
Canada, British Columbia, Terrace,
Published August 13, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Help desk level i
Work from home:

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Welcome to Newcrest!

Newcrest is one of the world's largest gold mining companies. As a global business, we aim to create a diverse and inclusive environment where everyone feels safe, valued, and supported to bring their whole unique self to work.

We recognise that our different backgrounds and perspectives help us find better ways to: solve problems; attract and retain the best people; explore, develop, and produce more gold safely and profitably; and help make Newcrest a better place to work.

Following the recent acquisition of Pretivm, Newcrest now own and operate the Brucejack Mine located 65 kilometers north of the town of Stewart in northern British Columbia.

The Brucejack underground mine is one of the largest and highest-grade gold mines globally and as of January 1, 2021 has proven and probable mineral reserves of 3.9 million ounces of gold (14.4 million tonnes grading 8.3 grams per tonne gold) with a mine life of 12 years.

The Opportunity

This position is located at the Brucejack Mine Site - within the IT Department, this is a fly in, fly out position. This position reports to the IT Operations Manager or designate. The purpose of the Help Desk Level 1 position is to support the organizational technology environment and desktop user technology needs. The Help Desk Level 1 technicians will be exposed to various areas in IT such as various general and industry specific applications, information security and infrastructure (server administration, database administration, desktop services, networking, telecom). This work is usually done with a Help Desk Level 2 technician providing guidance.

Assisting the Tech Support Team to deliver technology support
Accept technical support tickets, emails and calls to the IT Department - diagnosing the request, providing immediate solutions of forwarding technical support issues that cannot be addressed by the Help Desk to the appropriate technician.
This position provides feedback and system status updates to users and logs all requests into the problem tracking system. Monitors and reports calls/call metrics from the time they are opened until the time they are closed while at the same time ensuring customer satisfaction
Assist with the deployment of new equipment on premise and remotely
Troubleshoot and resolve end-user hardware, operating system, and software-related problems
Adhere to all IT standards and policies
Assist in printer issues
Asset Management
Troubleshoot and resolve basic network and server access problems for end-users, when possible from the Help Desk
Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN, etc. systems, when possible from the Help Desk.
Assist in collecting information for the equipment inventory.

What we offer

We are committed to ensuring that our team members are kept healthy and safe. To achieve this, we provide comfortable camp accommodations, as well as balanced meals prepared by our culinary team.

Team members can expect access to TV and Wi-Fi, our on-site gym, and a variety of recreational activities.

All our team members are also rewarded with a host of great benefits, including:

Travel allowance and arrangements made for transportation to and from site
Competitive salary commensurate with experience, skills, and qualifications
Ongoing training with continuous growth and development opportunities

It is important to note that the safety and wellbeing of our team is our top priority. As such, we promote a drug and alcohol-free work environment through the use of mandatory pre-employment drug and alcohol testing.

About You

High School Diploma or GED
Microsoft, Cisco, and CompTIA A+ certifications are assets
Minimum 3 years of previous experience providing technical support
Current enrollment in a certification programs in IT, undergraduate program in MIS or another computer-related field
Knowledge of personal computers and software (Microsoft Office 365, Windows 8 &10
A passion for IT and Customer Support
Excellent verbal and written communication skills
Ability to logically define problems, collect data, establish facts, and draw valid conclusions
Demonstrate strong organizational skills and attention to detail
Work on multiple tasks simultaneously with regular interruptions
Complete tasks effectively within a reasonable amount of time
Follow and apply specific IT policies
Proactively acknowledge when there is a problem
Actively look for ways to help the end user
Comfortable and professional in face-to-face and phone interaction with customers
Willingness to learn and take direction; asks questions when appropriate
Work at remote location (camp) on a 14 days on/12 days off/2 days travel
Able to pass a pre-employment medical screening
Must be able to lift/move up to 50lbs throughout a work shift
Be able maintain high levels of performance over 12 hour shifts
Able to work in areas of extreme weather conditions
Able to work in close quarters with the team
Newcrest promotes a drug and alcohol free work environment through the use of mandatory pre-employment drug and alcohol testing

Our commitment to you

At Newcrest, we hold core values that focus on caring about people, working together, and achieving a high-performance culture through innovation and problem solving.

Newcrest’s commitment to diversity and inclusion respects both the rights of every individual to work to their highest potential, free of discrimination, as well as the cultures, religions, and governing codes applicable to each country in which we operate.

Newcrest promotes a drug and alcohol free work environment through the use of mandatory pre-employment drug and alcohol testing.

Next Steps

If you share our values and feel that you could make a meaningful difference in this role, submit your application online before the advertised application closing date.


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    Employer's info

    Newcrest Mining
    Registered on October 7, 2017


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