Position:  Field Service Technician II

Business Unit:  Crane Payment Innovations

Location:  Quebec, Canada

CPI makes the technology that powers your everyday life. If you’ve ever used a self-checkout, played the slots at a casino, gotten a drink from a vending machine, or paid to park your car, you’ve probably done so with the aid of one of the 10 million devices installed by CPI. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business-management software. Our technology powers more than 4 billion transactions every week – and we want you to be a part of it.

Payment technology is constantly evolving, and our associates are up for the challenge. We pride ourselves in our ability to deliver excellent service and support for our vast existing field base, while pushing the envelope of innovation to design and deliver new solutions that reflect the modern payment landscape. 

At CPI you will become a valuable part of our culture of inclusion and collaboration, working in partnership with more than 3,000 global associates supporting 110 countries and currencies. 

If you are interested in making a global impact, we are looking for a full-time  Field Service Technician  to join us in our  Quebec, Canada and the surrounding area. 

About the role:

The basic purpose for this position is responsibility for servicing, fixing, upgrading and performing preventative maintenance on coin & currency equipment, ATM’s, software and specialized office products located at client sites in Portland and the surrounding area. The individual will work in coordination with sales and service at their branch. 

Why work with us:

With a 160-year history of innovation and growth, more than 3,000 patents, and an unmatched commitment to success, you are joining a company that has shaped the global landscape of technology. At CPI, you will become a valuable part of an inclusive culture of collaboration and innovation, all while directly impacting global payment solutions. Come see your ideas make change. 

Responsibilities and Duties:

Service, upgrade and perform preventative maintenance on company equipment 
Travel by vehicle on a daily basis to client sites 
Work with branch employees to satisfy client needs 
Address customer service requests within the specified contract response time 
Extended Hours Coverage periods and ‘On-Call’ duty where applicable 
Safeguard and Maintain a balanced vehicle stock parts inventory 
Upkeep and cleanliness of company issued vehicle including scheduled service intervals 
Safeguarding of any company issued assets including tablet computer and mobile phone 
All other duties as required. 

Job Requirements :

3+ years of working in Technical Service position 
Impeccable Integrity. 
Must be able to gain access to highly secured environments 
Occupational licenses may be necessary to obtain depending on territory/accounts 
Strong electromechanical aptitude 
Excellent verbal and written communication skills, including a positive attitude 
Strong Attention to details - able to proof their own work
Proficient in iOS, MS Office applications and Windows OS 
Personable, approachable and able to work easily with others at all levels
Excellent ‘customer first’ communications skills 
Extroverted and positive personality even in the most dire situations 
Strong tendency to read and respond to body language and verbal cues 
Tenacious and has the creativity and determination to continue with even the most difficult assignments 
Exceptionally well organized and able to prioritize their work
Ability to set and track goals for themselves 
Ability to multi-task and work on more than one project at a time 
Ability to initiate and follow through on assignments without any coaching and work as a proactive team player 
Able to commit to and meet project deadlines 

Qualifications and Required Skills:

Required to travel, drive and be on the road servicing equipment at clients 90% of the time. 
Some long drive times are encountered depending on geographical territory covered. 
Available for periodic travel to Corporate Office for training classes. 
Able to lift, push or carry a minimum of 50 or more pounds such as large money counting machines and parts in and out of client sites.
The job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground up to 60% of the time.
Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment.
Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments.
Ability to stand for long periods up to 75% of the time while servicing some equipment. 

Key Attributes for Success:

High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
Excellent influencing skills, analytical and problem-solving skills and the ability to multi-task in a fast-paced environment 
Ability to establish credibility and be decisive and able to recognize and support the organization's preferences and priorities 
Results and people oriented with sound judgment—ability to balance other business considerations 
Team player – able to work in a matrix organization 
Excellent communication skills verbally and in writing 

We offer: 

Competitive salaries 
Paid time off 
Sick time off 
Medical, dental, & vision insurance
Flexible spending accounts 
Life insurance and disability benefits
401K with Company contribution 
Community involvement 

CPI is a part of CraneCo.
Crane Co. is a diversified manufacturer of highly engineered industrial products. Founded in 1855, Crane provides products and solutions to customers in the aerospace, electronics, hydrocarbon processing, petrochemical, chemical, power generation, automated merchandising, transportation and other markets. The Company has four business segments: Aerospace & Electronics, Fluid Handling, Engineered Materials, and Merchandising Systems. Crane has approximately 12,000 employees in North America, South America, Europe, Asia and Australia. Crane Co. is traded on the New York Stock Exchange (NYSE:CR). 

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