Service Consultant - Mercedes-benz Oakville, Oakville, Awin

Published 2022-06-28
Expires 2022-07-28
ID #1064041109
Service Consultant - Mercedes-benz Oakville, Oakville, Awin
Canada, Ontario, Oakville,
Published June 28, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Service consultant - mercedes-benz oakville

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Job Summary

How would you like to work with one of Canada's most prestigious and well respected automotive brands!

Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards. 

Mercedes-Benz Oakville is looking for a Service Consultant to join our amazing team! 

As a Service Consultant you will hone your sales, customer service and communication skills. This position is a great way to get into the Automotive industry. 


We offer competitive salaries and generous benefits! 

Excellent Group Benefits package
Group RRSP Contribution program
Work/life balance
Training and support programs 
Boot and tool allowance 
Tuition reimbursement program 
Corporate support 
Mentorship and development 
Unlimited careers opportunities within our automotive group 

Job Purpose

The Service Consultant sells and schedules needed service work in the service department. The position deals with the customer needs relating to the service or repair of their vehicle while ensuring each customer is treated as an individual with the utmost care and respect. The Service Consultant must be mindful of shop loading and act on value-added opportunities.

Core Accountabilities

 Establish and maintain good working relationships with customers to encourage repeat and referral business.
Ensure that customer complaints are handled tactfully, promptly, with genuine concern and according to dealership’s guidelines.
Take initiative to exceed customer satisfaction even if it requires overcoming obstacles.
Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns and sells additional services when appropriate.
Estimate cost and completion time/settles customer accounts.
Consult with the Technician or Manager to ensure that the specifications of the work to be carried out are accurately conveyed to the customer.
Communicate with customer about status of work; discuss vehicle work with the customer; explain completed work and all charges to the customer.
Keeps the customer abreast of estimates and communicates with the Department Manager on warranty decisions.
Advise the customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
Test drive the vehicle with the customer as needed to confirm the problem and refers to test Technician.
Looks into customer history; inspects vehicle and recommends additional needed service.
Check on progress of repair throughout the day; contacts customers regarding any changes in estimates on promised times, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Obtain customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
Organize the logistics of customer service vehicles and insurance for the customer.
Call all customers after the work to ensure satisfaction.


College Diploma or University Degree
Experience in the automotive industry
Exceptional customer service skills
Working knowledge of CDK and/or Reynolds software systems and MS Office Suite
Good numeracy skills, and sound analyzing skills
Strong attention to detail
Strong interpersonal skills
Proven organizational skills
Excellent customer service skills: both written and verbal
Valid Ontario G Driver’s Licence
Clear Driver’s Abstract

 Personal Attributes

Passion, motivation, focus and leadership skills
Results focused approach
Team player
Strong communication skills both written and verbal
Ability to influence, negotiate and mediate effectively
Strong attention to detail
Ability to maintain confidentiality and professionalism
Excellent interpersonal and team building skills
Strong time management and organizational skills
Honest, courteous and able to demonstrate strong work ethics
Driven and ability to work with minimum supervision

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    Employer's info

    Registered on October 7, 2017


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    Manufacturing is the production of merchandise for use or sale using labour and machines, tools, chemical and biological processing, or formulation. The term may refer to a range of human activity, from handicraft to high tech, but is most commonly applied to industrial production, in which raw materials are transformed into finished goods on a large scale. Such finished goods may be sold to other manufacturers for the production of other, more complex products, such as aircraft, household appliances, furniture, sports equipment or automobiles, or sold to wholesalers, who in turn sell them to retailers, who then sell them to end users and consumers.

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