Customer Support Specialist, North York, Fuji Spray

Published 2022-06-26
Expires 2022-07-26
ID #1061896222
Customer Support Specialist, North York, Fuji Spray
Canada, Ontario, North York,
Published June 26, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer support specialist

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Position Summary  

Fuji Spray is an award-winning global leader in the manufacture and design of innovative paint spray systems for a variety of industries. Based in Toronto for over 35 years, Fuji Spray’s products are used by professionals and serious do-it-yourselfers in countries around the world. Fuji Spray is committed to providing best-in-class products and customer service, which consistently generate positive reviews that are unparalleled in the industry. 

Are you a technically-inclined, enthusiastic, team player ready to be a customer-facing product expert? If so, Fuji Spray is looking for you to join their Customer Service Team. The Customer Support Specialist is a skilled problem solver who is responsible for providing exceptional customer service and will become a subject matter expert on Fuji Spray products.   Your mission will be to make sure that every Fuji Spray customer has a five star “wow” experience!

What you will do: 
Provide technical support by identifying, assessing and troubleshooting any issues that may impact finish quality, spray performance or user experience
Provide accurate and complete information through a foundational understanding of HVLP spray systems
Guide end users through proper installation and general use of Fuji Spray products
Resolve assigned support issues within designated service level agreements
Work in partnership with problem resolution team when escalation is necessary
Promote and recommend key products and/or upgrades
Communicate effectively with customers and distributors by phone and email regarding orders, pricing, scheduling, deliveries, stock availability, payment, products, and general information
Build and maintain solid and loyal customer relationships
Follow-up with customers as necessary to guarantee a positive experience with Fuji Spray
Assist with order processing, shipping documentation, and interacting with production and warehouse
Assist with additional duties as needed

What we're looking for:
2+ years of customer service experience, preferably in manufacturing or related field
Technical and analytical, with a strong desire to develop and intricate understanding of all aspects of Fuji Spray’s product
Experience with spray systems, paint applications and woodworking/automotive industries an asset
Ability to grasp product knowledge quickly and read technical manuals
Genuine aspiration to solve problems and provide a great experience to customers
Excellent communication skills in English, both verbal and written (French an asset)
Strong sense of urgency, attention to detail and laser focus
Positive energy, resilience, quick learner and a can-do attitude
Open to feedback and wanting to constantly learn, improve and grow
Proficient in MS Office (Excel, Word, Outlook)
Ability to work independently and part of a team
Self-starter who takes initiative to go above and beyond

What do we offer:
Fair Pay and Incentive Programs
Benefits including Health and Dental Benefits, Disability, Life Insurance Coverage
Gym Membership Reimbursement
Training & Development
Career Progression
First-rate work environment with dedicated and passionate colleagues in a growing business

Full Time – Permanent Employment

Job Types: Full-time, Permanent

Benefits :
Casual dress
Dental care
Extended health care
Paid time off

Schedule :
8 hour shift
Monday to Friday

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    Employer's info

    Fuji Spray
    Registered on October 7, 2017


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    Manufacturing is the production of merchandise for use or sale using labour and machines, tools, chemical and biological processing, or formulation. The term may refer to a range of human activity, from handicraft to high tech, but is most commonly applied to industrial production, in which raw materials are transformed into finished goods on a large scale. Such finished goods may be sold to other manufacturers for the production of other, more complex products, such as aircraft, household appliances, furniture, sports equipment or automobiles, or sold to wholesalers, who in turn sell them to retailers, who then sell them to end users and consumers.

    North York is one of six administrative districts of Toronto, Ontario, Canada. It is located directly north of York, Old Toronto and East York, between Etobicoke to the west and Scarborough to the east. As of the 2016 Census, it had a population of 869,401. It was first created as a township in 1922 out of the northern part of the former township of York, a municipality that was located along the western border of Old Toronto. Following its inclusion in Metropolitan Toronto in 1954, it was one of the fastest-growing parts of the region due to its proximity to Old Toronto. It was declared a borough in 1967, and later became a city in 1979, attracting high-density residences, rapid transit, and a number of corporate headquarters in North York City Centre, its central business district. In 1998, North York was amalgamated with the rest of Metropolitan Toronto to form the new city of Toronto and has since been a secondary economic hub of the city outside Downtown Toronto.

    Source: https://en.wikipedia.org/