We are looking for a dynamic and customer-focused Customer Success Specialist to joint our team! You will be the first point of contact, addressing inquiries, resolving issues, and ensuring customer satisfaction. If you enjoy helping others, problem-solving, and delivering excellence service, this role is for you!

Responsibilities

• Maintain customer satisfaction during interactions

• Review and validate orders through entry process (automated) ; order processing

• Confirms orders to customers;

• Opens engineering change requests as needed

• Follows-up and review ECO information;

• Escalating issues to specialized teams

• Tracks orders with the planning and shipping team to meet customer needs;

• Product forecasts/alignment with protect revenue quota

• Authorizes the return of material; Resolving complaints or technical issues

• Completes orders for production made externally.

• Responding to customer inquiries via phone, email

Qualifications

• Essential – DEC in administration ou minimum 1 year of experience in a similar position

• Essential – Experience in a manufacturing environment

• Essential – Knowledge of the microsoft suite office

• Essential – Knowledge of an ERP system

• Essential – bilingualism (French & English)

• Asset – Knowledge of the EPICOR system

• Asset – Understanding of mechanical plans and drawings