Telecom Expense Management Analyst (Contract)
Location: Canada (9am – 5pm EST working hours)
Type: Contract (REMOTE)
Industry: Global Technology / Enterprise IT
Overview:
A large, multinational technology organization is seeking a Telecom Expense Management (TEM) Analyst to support its global mobility and telecom operations. This role focuses on billing accuracy, inventory management, mobility support, and vendor performance analytics .
The ideal candidate understands the telecom ecosystem, works well with stakeholders across IT and Finance, and has hands-on experience supporting mobility users and managing telecom expense lifecycles.
Key Responsibilities:
Telecom Billing & Cost Management:
Review monthly invoices for mobility, voice/data services, circuits, and related assets
Identify billing discrepancies and initiate/track dispute resolutions
Validate charges against approved rate plans and contracted pricing
Support budgeting, variance analysis, and cost-optimization initiatives
Mobility Support & User Services:
Assist employees with device upgrades, new activations, and account transitions
Troubleshoot mobility-related issues and coordinate escalations
Oversee device returns, plan changes, and service cancellations
Work closely with mobility vendors to meet SLAs and resolve issues
Inventory & Asset Accuracy:
Maintain an accurate inventory of mobile devices, SIMs, circuits, and service plans
Reconcile inventory records vs. telecom billing
Identify unused assets, misaligned plans, and opportunities for reduction
Vendor Management & Contract Support:
Collaborate with telecom carriers and mobility service providers
Support renewals, pricing reviews, and sourcing events
Track contract lifecycles and monitor SLA performance
Reporting & Analytics: Build dashboards and metrics using Excel and Power BI Report on monthly spend, trends, forecast variances, and optimization opportunities
Maintain process documentation and operational procedures
Required Skills:
Experience in TEM, telecom billing, mobility operations, or telecom financial analysis
Strong Excel (vlookup/xlookup, pivot tables, formulas)
Power BI reporting
Familiarity with TEM platforms (Tangoe, Calero, Sakon, MDSL, etc.) Understanding of telecom vendors, mobility plans, and hardware lifecycle
Strong communication and problem-solving abilities
Nice to Have:
Experience in enterprise environments
Knowledge of Oracle or other ERP systems for coding/invoices
Experience with Service Now or similar ITSM tools
Process improvement or automation background
