JOB SUMMARY

Reporting to the manager, this position is responsible for handling incoming calls, responding to e-mail requests, and ensuring that customer inquiries are answered in a timely fashion. You will make every effort to secure additional business, identify potential sales leads and work with Sales to qualify the leads and maximize order retention.

KEY DUTIES AND RESPONSIBILITIES

• Provide accurate pricing to dealers, movers, and private customers as required
• Respond to Internet quote requests and follow-up with customers to secure the business
• Answer all customer inquiries relating to Livingston Transportation Services, transit times, service parameters, etc.
• Handle customer track and trace inquiries and provide them with accurate and timely information
• Provide customers with viable solutions regarding their claims issues
• Achieve all measurable daily performance standards as outlined and established
• Place outbound calls to customers to proactively inform them of any service/rail delays
• Receive, process, and input orders into the system accurately
• Adhere to Business Code of Ethics, policies, and procedures

KNOWLEDGE AND SKILLS

• Very strong interpersonal and communication skills (oral and written)
• Working knowledge of MS Office (Word & Excel) a must
• Ability to work independently or as part of a group, within a call centre environment
• Bilingual – French/English desirable
• Ability to multi-task and prioritize workload
• Strong customer service focus and flexibility in dealing with diverse customer scenarios
• Strong attention to detail and ability to process large amounts of information accurately