Scheduler and Installation Coordinator
Location: Oakville, ON
Base pay range: CA$29.00/hr - CA$33.00/hr
Responsibilities
Provide exceptional customer service.
Find solutions to problems in collaboration with others.
Coordinate and schedule service and/or installation dates of U. S. machines with customers, product support techs, service managers, sales, spare parts, and logistics.
Communicate service status to customers in a timely manner with empathy and compassion; provide daily updates by telephone.
Ensure all necessary resources (technician, tools, etc.) are available at the right place at the right time.
Maintain the regional installation Synchro board for the service region.
Maintain regional KPI’s of Synchro installation times, customer satisfaction rates, response times to customers, etc.
Collaborate closely with product centers, engineering, and other process owners in technical service.
Maintain good relations with customers, field service engineers, service managers, and other personnel.
Assist Regional Service Managers in evaluating field service engineers' technical and soft skills for accurate assignments and entry into a skills matrix.
Coordinate daily with Regional Service Managers on the location of field service and installation engineers.
Travel 10% based on training and customer needs.
Requirements
3-4 years of scheduling or coordination experience.
Understanding or educational background in electrical or mechanical engineering.
What's In It For You!
Weekly pay check.
Paid vacation pay and statutory holidays.
Hundreds of free training courses through Kelly Learning Center (24/7 access).
Competitive wage.
Temp-to-perm opportunity.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
