Customer Service Agent, Montreal

Published 2022-05-22
Expires 2022-06-22
ID #1008541620
Customer Service Agent, Montreal
Canada, Québec, Montréal,
Published May 22, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer service agent

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Who are we?

Montreal Gateway Terminals company is made up of people whose talents and commitment are two of our greatest assets. Visit us at the www.mtrtml.com and watch the following video to learn more about our terminals and the passionate people who work there. To do this, copy and paste the following link in your browser: https://www.youtube.com/watch?v=_M_Nn1L_RcE

If you are looking for a challenging job with exciting challenges in an ever-changing environment, contact us immediately. Montreal Gateway Terminals, equipped with the latest operational data systems, will provide you with a safe work environment and team concept where your skills and qualities will be valued.

As a result of a regulated area and due to our activities, successful applicants will be required to obtain a Transportation Safety Clearance issued by Transport Canada to work with us. For information, visit the https://www.tc.gc.ca/fr/services/surete-transports/demande-phst.html

Ensuring the well-being of our employees is our priority. We offer competitive working conditions and benefits to our employees and their families:
Highly competitive salaries
Bonus program
Full range of group insurance
Group pension plan with employer participation
Skills Development Program
Employee and Family Assistance Program
Free parking
Hire date : As soon as possible.
Schedule : 40 hours/week, daytime Monday to Friday. It is a unionized position.

Key tasks:
Ensure written or verbal communications with clients;
Dealing with customer complaints and feedback
Collect customer requests with a positive and enthusiastic approach to convey them to management in a clear and concise manner;
Solve customer problems
Redirect messages and phone calls from customers when it requires assistance from another department;
In collaboration with the relevant departments, collect the information requested by the customers in order to pass it on to them afterwards;
Communicate daily to management any events or situations arising from our operations that may have a positive or negative impact on customers;
Effectively prioritize workload;
All other related tasks.

College degree (DEC) or relevant experience;
Bilingualism (oral and written, French and English);
Knowledge of the software and suite of MS Office 365 (Word, Excel, Powerpoint);
Be able to work with N4 software;
Relevant experience in the various functions of the position;
Ability to work independently and with minimal supervision;
Enjoy interacting with customers.
We have piqued your interest?
Send us your CV as soon as possible!
Thank you for your interest in our company, but only candidates selected for an interview will be contacted.
We practice employment equity and the use of the male gender is only used to lighten the text.
by Jobble

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    Employer's info

    Societe Terminaux Montreal Gateway
    Registered on October 7, 2017


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    Information technology (IT) is the application of computers to store, study, retrieve, transmit, and manipulate data, or information, often in the context of a business or other enterprise. IT is considered a subset of information and communications technology (ICT). In 2012, Zuppo proposed an ICT hierarchy where each hierarchy level "contain[s] some degree of commonality in that they are related to technologies that facilitate the transfer of information and various types of electronically mediated communications". The term is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones. Several industries are associated with information technology, including computer hardware, software, electronics, semiconductors, internet, telecom equipment, and e-commerce. Humans have been storing, retrieving, manipulating, and communicating information since the Sumerians in Mesopotamia developed writing in about 3000 BC, but the term information technology in its modern sense first appeared in a 1958 article published in the Harvard Business Review; authors Harold J. Leavitt and Thomas L. Whisler commented that "the new technology does not yet have a single established name. We shall call it information technology (IT)." Their definition consists of three categories: techniques for processing, the application of statistical and mathematical methods to decision-making, and the simulation of higher-order thinking through computer programs.

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    Source: https://en.wikipedia.org/