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Implementation Coordinator, Toronto

Last update 2024-06-14
Expires 2024-06-13
ID #2186374754
Free
Implementation Coordinator, Toronto
Canada, Ontario, Toronto,
Modified June 8, 2024

Description

Saa S Implementation Coordinator About Phelix Phelix is an AI powered automation platform for healthcare providers and developers. Our industry leading solutions automate and win back 1000's of hours daily for healthcare providers and vendors across North America. Our mission is simple - to empower healthcare providers and their staff to focus on delivering the best care possible to their patients. We are growing fast, and work with some of the largest healthcare providers and partners across North America. About the Role As part of our implementations team, you will help onboard new clients and assist existing clients in implementing new or added product features. You will support and project manage strategic client deployments and act as a relationship manager throughout the deployment cycle to ensure clients are set up for ongoing success. You will work cross functionally with sales, product and technical teams to help refine our onboarding and customer success strategies and processes. What you will do: Become an expert on all aspects of Phelix’s suite of products and service, and how our customers leverage Phelix solutions for their unique challenges and workflows Develop and continuously refine the fundamentals of our customer implementation framework and assist in ongoing relationship management Assist clients in implementing Phelix products and ensure they are maximizing the value of their purchase through education, best practices, and creative set-up Provide timely and quality responses to incoming customer inquiries while creating awareness of additional value-added products and services Strategically solve client inquiries/requests by partnering with internal stakeholders to resolve client inquiries/requests Collaborate with sales and product teams to understand and deliver customer outcomes, mitigate risks, assist in client's value realization, and customer’s and Phelix’s mutual success Foster strong, collaborative relationships with clients Coordinate any integration or technical work required, both internal and external project management Provide feedback and requirements for integrations and product updates required to support upcoming client deployments Assist in creating implementation knowledge and training resources About you : Bachelor's degree or equivalent2+ years of experience in : a helpdesk, product support, implementation, customer success, or similar role in an enterprise Saa S setting or; a customer-facing role in a clinical setting or health technology (e.g. EMR)Experience navigating customer organizational structures, developing technology delivery programs or projects, including defining milestones, success criteria, and on-time delivery. Interest in early adoption of advanced technology Strong communication skills and understanding of client relationship management Experience working in small dynamic teams and ability to work cross-functionally in a startup environment is a bonus ! Posting Statement At Phelix, we are an equal opportunity employer and value meaningful diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require assistance due to a disability applying for open positions, please reach out to people-ops@phelix.ai Upon receiving an employment offer, you will be asked to undergo security screening including a criminal record check. Phelix does not accept unsolicited headhunter and agency resumes and will not pay any third-party agency or company that does not have a valid signed agreement with Phelix AI Inc.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Implementation coordinator

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