Company Description
Are you ready to join a team that strives for excellence and constantly pushes the limits of its potential?
Fairmont Le Château Frontenac, a historic icon of Québec City, is seeking a Hotel Manager to lead its operational teams and create unforgettable experiences for guests from around the world.
With 610 elegant rooms and suites, refined restaurants, and storied event spaces, you will have the opportunity to lead an iconic property and leave your personal mark on every guest experience. You will evolve in an environment where heritage meets modern luxury, and where every detail contributes to memorable stays.
We believe that working here should be both inspiring and rewarding. That’s why we offer benefits that support your well‑being and professional development: comprehensive health coverage, wellness programs, and opportunities for travel and advancement across the Fairmont and Accor network.
Join an inclusive and passionate team, make impactful decisions, and help turn every moment at the Château Frontenac into a lasting memory.
What The Property Offers
Competitive insurance plan*
Pension plan available
Employee Assistance Program (EAP) offered free of charge, including
Mental health support
Legal and financial advice
Health and nutrition services
Career and professional coaching
Life transition assistance
On‑site uniform cleaning
Complimentary hotel parking
Complimentary colleagues’ dining room meals (taxable benefit)
Discounted access to the hotel fitness center
Opportunities to grow and develop your talents locally and globally
Engagement in various committees and community/philanthropic initiatives
A rich culture featuring
Strong values that foster a collaborative and respectful work environment
Regular employee recognition through monthly and annual events
A strong commitment to equity, diversity, and inclusion, with dedicated committees
Social and environmental initiatives that make a positive community impact
Job Description
The Hotel Manager is a key member of the Executive Committee, responsible for the strategic direction and operational management of all major divisions at Fairmont Le Château Frontenac, including but not limited to Food & Beverage, Rooms, Engineering, and Security.
This role works closely with other senior leaders to ensure full compliance with Fairmont luxury standards and to guarantee an exceptional guest experience at every stage of the stay.
Reporting directly to the General Manager, the Hotel Manager plays a pivotal role in leading department heads, driving financial performance, and fostering a culture of excellence, innovation, and accountability.
In the absence of the General Manager, the Hotel Manager assumes full operational leadership of the property and serves as the main point of contact for key stakeholders, ensuring continuity and business sustainability.
Direct Reports
Director of Rooms
Director of Food & Beverage
Director of Engineering
Director of Security
Key Internal Contacts
Executive Committee members
Department Heads
Operational leaders and team members
Key External Contacts
Guests and VIPs
Ownership representatives
Vendors and contractors
Senior executives and government authorities
Qualifications
To perform this role successfully, the candidate must be able to fulfill all essential duties effectively. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience
Minimum of 5 years of relevant experience, including at least 2 years in an Executive Committee position within a large‑scale luxury hotel
Previous experience as a Director of Operations in the hospitality industry
Knowledge of the following systems preferred: Opera PMS, Silverware
Education
Degree or bachelor’s in hospitality management or a related field
Skills, Knowledge, And Abilities
Strong financial acumen including budgeting, revenue optimization, labor cost control, forecasting, inventory management, and expense control
Proficiency in data analysis and strategic decision‑making in competitive, fast‑paced environments
Demonstrated ability to develop, lead, and motivate high‑performing teams aligned with luxury brand standards
Exceptional guest service orientation with strong attention to detail, results‑driven mindset, and approachable leadership style
Proven experience with high‑end clientele with a constant focus on satisfaction and loyalty
Deep understanding of international luxury standards, market trends, and service innovations
Solid business management skills, sound judgment, and problem‑solving abilities under pressure
Outstanding communication, presentation, and interpersonal skills; fluency in French is essential for team leadership and daily operations, and advanced English is required for international guests and corporate partners
Meticulous attention to detail and a commitment to upholding Fairmont’s luxury standards with integrity and professionalism
Proven delegation and organizational skills, with the ability to prioritize effectively in a constantly evolving environment
Autonomous, proactive, and adaptable in changing operational contexts
Strong commitment to ensuring the safety and confidentiality of guest and hotel information
Personal Attributes
Dedicated to building collaborative and high‑performing teams through empowerment, recognition, and shared accountability
Passionate about luxury hospitality, innovation, and continuous improvement, with a keen eye for detail
Flexible and adaptable, able to thrive in dynamic and demanding environments while maintaining the highest standards of excellence and professionalism
Conditions
High flexibility and availability to meet changing operational needs
Openness to international mobility within 3 to 5 years
Additional Information
Our Diversity & Inclusion Commitment
We are an inclusive company, and our ambition is to attract, recruit, and promote a diverse range of talents.
Join us today for a rewarding career at Fairmont Le Château Frontenac, where every day brings new opportunities and your well‑being is at the heart of what we do.
Website: https://fairmont-carrieres.com/fairmont-chateau-frontenac/
Seniority Level
Director
Employment Type
Full‑time
Job Function
Management and Manufacturing
Hospitality
