ABOUT
Fièra Cosmetics is a fast-growing DTC beauty brand with eight-figure revenues, operating in a high-velocity, remote-first environment. As we enter our next phase of scale, we are seeking an experienced Head of Operations to build, own, and evolve the operational foundation of the business.
This role is designed for a senior operator who thrives in complexity, brings clarity to fast-moving organizations, and knows how to scale people, systems, and processes without slowing momentum. You will be accountable for the operational health of the business and act as a strategic partner to leadership.
RESPONSIBILITIES
Own and oversee day-to-day business operations, ensuring efficiency, accountability, and scalability across teams
Act as the connective tissue between Marketing, Product, Supply Chain, Finance, and People, aligning execution with business goals
Design, implement, and continuously improve operational systems, workflows, and SOPs to support growth
Lead operational planning, forecasting, and execution in partnership with Finance and leadership
Identify bottlenecks, risks, and inefficiencies — and proactively solve for them before they impact growth
Oversee vendor relationships, tooling, and operational infrastructure
Build, manage, and develop high-performing teams as the organization scales
Take over day-to-day operational responsibilities from executive leadership, enabling them to focus on long-term strategy and growth
Serve as a strategic thought partner while remaining deeply hands-on and execution-oriented
QUALIFICATIONS
To thrive in this role, you should have:
7+ years of experience in senior Operations roles within DTC / e Commerce businesses
Proven experience scaling operations in a high-growth, fast-moving environment
Strong systems thinker with a track record of building structure from complexity
Experience partnering closely with executive leadership and cross-functional teams
Comfort operating at both strategic and tactical levels — from planning to execution
Strong leadership, communication, and decision-making skills
Calm under pressure with a solutions-first mindset
Experience working in remote-first organizations preferred
What’s in It for You
A fully remote leadership role with meaningful ownership and autonomy
Company Timezone: Fièra Cosmetics operates on GMT-4 Direct influence over how the business operates, scales, and succeeds
Close partnership with senior leadership in a high-impact role
Opportunity to help shape the operational future of a rapidly growing DTC brand
The Interview Process
Initial Screening: A conversation with our People & Operations team First Interview: Deep dive with senior leadership on operational experience and approach Practical Exercise: A short, relevant operational scenario
Final Interview: Conversation with executive leadership
Benefits
Competitive compensation and benefits package
Fully remote work environment with flexibility
