Loading…

Advertisement:



Bilingual Customer Service Representative Inbound & Outbound, Rbc Advice Centre | Représentant(e) Se

Published 2022-11-25
Expires 2022-12-25
ID #1277897960
Free
Bilingual Customer Service Representative Inbound & Outbound, Rbc Advice Centre | Représentant(e) Se
Canada, Manitoba, Winnipeg,
Published November 25, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Bilingual customer service representative inbound & outbound, rbc advice centre | représentant(e) service à la clientèle bilingue, appels entrants et sortants, centre de conseils rbc
Remote:
Work from home:


⇐ Previous job

Next job ⇒     

Description


Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
Bilingual Customer Service Representative Inbound & Outbound, RBC Advice Centre | Représentant(e) service à la clientèle bilingue, Appels entrants et sortants, Centre de conseils RBC
Job Description

What is the opportunity?

You are an Inbound & Outbound bilingual Banking Advisor, RBC ambassador and an exceptional customer service representative. You champion the RBC brand and provide support to our clients as they will interact with us in very different ways, whether it is by phone, email, chat, video, social media or mobile. This is a full time and shift oriented role that provides the flexibility and opportunity to work from home and/or centre. Our centres and hubs are located in Moncton, Montreal, Mississauga, Winnipeg, Vancouver, Halifax, Quebec city and Calgary. If you are passionate about delivering exceptional customer service and providing solutions for client’s needs, you can build a long-term career as a highly knowledgeable professional banking advisor in our Advice Centres.

What will you do?

Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
Contribute to team results by supporting all colleagues to be successful in meeting client needs
Cultivate and maintain relationships with partners to work as one RBC team
Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
Educate and assist clients with using RBC digital capabilities

What do you need to succeed?

Must-have

Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team
Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation
Flexibility to work during the hours of operation Monday to Sunday 9:00 AM to 9:00 PM EST
Strong oral and written communication skills in French and English

Nice-to-have

Past experience in a customer service role where you provided a variety of needs based solutions
Experience working in a team and metrics-based performance environment
Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our client’s lives and to our communities

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
A world-class training program in financial services
Excellent career development and access to a variety of job opportunities across business and geographies
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.

PCBADV

Job Summary

Address:
WINNIPEG, Manitoba, Canada
City:
CAN-MB-WINNIPEG
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
Personal and Commercial Banking
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2022-11-22-08:00
Application Deadline:
2023-01-10-08:00
I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

⇐ Previous job

Next job ⇒     

 

Contact employer

    Employer's info

    Registered on October 7, 2017

    Advertisement:

    Quick search:

    Location

    Type city or region

    Category


    Category info:

    Finance is a field that deals with the study of investments. It includes the dynamics of assets and liabilities over time under conditions of different degrees of uncertainty and risk. Finance can also be defined as the science of money management. Finance aims to price assets based on their risk level and their expected rate of return. Finance can be broken into three different sub-categories: public finance, corporate finance and personal finance.


    Manitoba ( (listen)) is a province at the longitudinal centre of Canada. It is often considered one of the three prairie provinces (with Alberta and Saskatchewan) and is Canada's fifth-most populous province with its estimated 1.377 million people. Manitoba covers 649,950 square kilometres (250,900 sq mi) with a widely varied landscape, from arctic tundra and the Hudson Bay coastline in the north, to dense boreal forest and prairie farmland in the central and southern regions. Manitoba is bordered by the provinces of Ontario to the east and Saskatchewan to the west, the territories of Nunavut to the north, and Northwest Territories to the northwest, Hudson Bay to the northeast, and the U.S. states of North Dakota and Minnesota to the south. Indigenous peoples have inhabited what is now Manitoba for thousands of years. In the early 17th century, fur traders began arriving in the area and establishing settlements along the Nelson, Assiniboine, and Red rivers, and on the Hudson Bay shoreline. The Kingdom of England secured control of the region in 1673, and subsequently created a territory named Rupert's Land which was placed under the control of the Hudson's Bay Company. Rupert's Land, which covered the entirety of present-day Manitoba, grew and evolved from 1673 until 1869 with significant settlements of Indigenous and Métis people in the Red River Colony. In 1869, negotiations with the Government of Canada for the creation of the province of Manitoba commenced. During the negotiations, several factors led to an armed uprising of the Métis people against the Government of Canada, a conflict known as the Red River Rebellion. The resolution of the rebellion and further negotiations led to Manitoba becoming the fifth province to join Canadian Confederation, when the Parliament of Canada passed the Manitoba Act on July 15, 1870. Manitoba's capital and largest city, Winnipeg, is the eighth-largest census metropolitan area in Canada. Other census agglomerations in the province are Brandon, Steinbach, Thompson, Portage la Prairie, and Winkler.

    Source: https://en.wikipedia.org/