089-22 Customer Service Associate, Whistler, Resort Municipality Of Whistler

Published 2022-06-30
Expires 2022-07-30
ID #1066792370
089-22 Customer Service Associate, Whistler, Resort Municipality Of Whistler
Canada, British Columbia, Whistler,
Published June 30, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: 089-22 customer service associate

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Detailed Job Description

The Financial Services department of the Corporate and Community Services division has an opportunity for qualified individuals to apply for the position of Customer Service Associate. Reporting to the Manager of Financial Services, this position offers 72 hours bi-weekly starting as soon as possible.The Customer Service Associate’s primary role is to be the first point of contact for callers and visitors to Municipal Hall and to deliver an excellent customer service experience in a pleasant, positive and professional manner by providing accurate information about municipal departments and programs, resort festivals and local government policies, procedures and regulations. The Customer Service Associate is the main liaison with the Bylaw department for bylaw disputes and parking citations, and will process payments for a broad range of additional services provided by the RMOW such as permits and licenses, transit passes, marriage licenses, utilities billing and property taxes. This role is also responsible to carry out routine clerical duties including, but not limited to process daily Point of Sale (POS) transactions and cash reconciliation, answer telephone calls and emails, and process the daily mail and courier packages.Qualified candidates will possess a grade 12 diploma supplemented by additional education in administration or customer service and 1-3 years of previous work experience in a similar customer service focused position with an element of administration. Candidates must have considerable previous experience with POS cashiering, operating a high volume switchboard and excellent computer skills with the ability to learn new and changing technology. Additionally, candidates must also have some knowledge of municipal departments and programs, procedures and policies. Working knowledge of municipal applications such as Tempest is considered an asset.The successful candidate is a professional, detail-oriented and well-organized individual who demonstrates well-rounded skills in the clerical methods and procedures related to this work and the proven ability to apply conflict resolution techniques with the public as necessary. The successful candidate demonstrates commitment to promoting a diverse and inclusive workplace within their team and will create and maintain effective working relationships with others while contributing to a positive team environment. As a requirement of the position, the successful applicant must provide a satisfactory Police Information Check prior to beginning employment.Posting No. 089-22 | Deadline for applications is Sunday, July 17, 2022We thank all applicants for their interest however, only those candidates selected for further consideration will be contacted.The Resort Municipality of Whistler is committed to being an equal opportunity employer who embraces and respects diversity.

About Us

The Resort Municipality ofWhistler is a one-of-a-kind community and is often recognized as the number onemountain and ski resort destination in North America. It has a thrivingfour-season events calendar, and arts and culture sector. Whistler was the HostMountain Resort for the 2010 Olympic and Paralympic Winter Games.

Financially sound and responsive to an engagedmayor and council, this is a high performance municipal organization serving acommunity of 14,000 people and three million annual visitors. As aneconomic generator of over $1.8 billion annually, Whistler is key to BritishColumbia’s tourism economy.

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    Employer's info

    Resort Municipality Of Whistler
    Registered on October 7, 2017


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    Finance is a field that deals with the study of investments. It includes the dynamics of assets and liabilities over time under conditions of different degrees of uncertainty and risk. Finance can also be defined as the science of money management. Finance aims to price assets based on their risk level and their expected rate of return. Finance can be broken into three different sub-categories: public finance, corporate finance and personal finance.

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    Source: https://en.wikipedia.org/