Published 2026-01-04
About the Company
In 1980, T&T Diesel Power was formed with a focus on standby and emergency generators. Over the next forty years, we established ourselves as the standard in building and servicing power generation equipment. Today, we offer solutions that range from small standby power generators for residences to multi-megawatt combined heat and power solutions. We operate nationally through established offices in Vancouver, Prince George, Edmonton, Calgary, Saskatoon, Toronto, Wellesley, Montreal, & Moncton. We are a company built on unique core values, resulting in many awards, including being named the Siemens Gas Engines Distributor of the Year, Danfoss Global Partner of the Year, and Canada's Best Managed Companies.
About the Role
We are looking for a dynamic and results-driven Senior Operations Manager to join our team. In this role, you will play a pivotal part in driving efficiency, quality, and growth across diverse operational functions. The position demands a strategic mindset combined with hands-on leadership to enhance service delivery, streamline production workflows, and optimize cross-functional processes. You will collaborate closely with branch teams, shared services, and senior leadership to ensure operational excellence and deliver an outstanding customer experience.
Responsibilities
Service Operations
Support branch-level service operations including scheduling, workflow optimization and adherence, quoting, and warranty processes
Assist in developing and improving field-service processes for telecom, industrial, global adjustment mitigation, and other portfolios
Monitor and report on internally developed KPI's, suggest/design/implement solutions targeting benchmark improvements
Participate in customer escalations and issue resolution when required.
Production and Fulfillment
Support design and ongoing implementation of production and fulfillment workflows, including manufacturing, box sales, project management, and engineering
Assist supervisors in resolving bottlenecks, improving throughput, and increasing inventory accuracy
Support large projects directly ensuring timeline adherence and customer satisfaction
Cross-Functional Process Improvement and Collaboration
Analyze operational data to identify inefficiencies, recurring issues, and opportunities for improvement.
Work with internal software, data, and ERP teams to enhance system workflows, reporting, and automation
Contribute to standard operating procedures across branches and departments.
Lead or support process-improvement projects with measurable outcomes.
Foster alignment between Engineering, Production, Fulfillment Service, and Rentals
Work effectively with Shared Services (IT, Softdev, Finance, HR)
People Leadership and Development
Provide coaching and support to technicians, support staff, managers, and supervisors as assigned through one on one meetings and regular appraisals
Assist in succession planning and leadership development within operational teams
Reinforce accountability, communication, and performance expectations.
Strategic Planning
Conduct detailed market and competitor analysis to understand client needs, competitive gaps, and growth opportunities
Develop go-to-market strategies for electro-mechanical and electrical products
Conduct market segmentation and positioning specific to North American markets
Identify and pursue high-value opportunities that align with the company’s capabilities, market position, and revenue goals
Drive organizational change to adapt to industry trends, including digitization and sustainability initiatives.
Use OKRs to develop, monitor and deliver on annual plans
Drive organizational change to adapt to industry trends, including digitization and sustainability.
Business and Financial Acumen
P&L Management - Oversee fulfillment P&Ls, ensuring ROI on initiatives.
Analyze financial data to guide decisions.
Develop pricing models based on competitive and value-based pricing approaches in conjunction with sales, estimating, and engineering
Tailor pricing strategies to diverse market dynamics and geographies
Customer and Vendor Relations
Support engagement with major customers, ensuring consistent service quality and timely communication.
Participate in subcontractor management and evaluation.
Support procurement and inventory activities to optimize stock levels, minimize costs, and build strong vendor partnerships
Compliance, Safety & Quality
Contribute to ensuring compliance with OEM requirements, internal standards, and regulatory frameworks
Support incident or quality investigations and corrective-action processes
Promote safety culture and adherence to operational best practices
Ensure adherence to USA and Canada trade laws, tariffs, and regulations
Qualifications
7+ years of experience in operations, service management, production/fulfillment management, or technical field-service environments
Experience managing cross-functional teams and complex workflows
Background in power generation, industrial equipment, utilities, telecom, or similar technical sectors is an asset but not required
Required Skills
Strong leadership, communication, and cross-department collaboration.
Ability to analyze data and use metrics to drive operational decisions.
Experience with ERP systems
Ability to balance strategic thinking with hands-on problem solving
Capable of managing ambiguity and thriving in a growing, evolving organization.
High potential for advancement into senior and executive roles.
Negotiation and Influence: Lead complex negotiations with clients, partners, and stakeholders
Negotiate with vendors, subcontractors, and clients to achieve competitive and accurate pricing and scopes of supply
Communication Skills: Ability to convey technical concepts clearly to both technical and non-technical audiences
Cultural Adaptability: Effectively navigate cultural differences between American and Canadian markets
What we offer
Casual dress
Company events
Company pension
Dental care
Employee assistance program
Extended health care
Flexible schedule
Life insurance
On-site parking
Paid time off
RRSP match
Store discount
Vision care
Wellness program
As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.
T&T Power Group is an Equal Opportunity Employer that values workplace diversity and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.
Vacancy Status: This posting is for an active opening to support our team's ongoing growth.
AI Disclosure: No artificial intelligence is used in the screening or selection process for this position.
Finance professionals are responsible for managing financial operations, analyzing financial data, and making strategic decisions to drive business growth. They may also oversee financial planning, budgeting, and risk management.
Typically, a bachelor's degree in finance, accounting, or a related field is required, along with relevant work experience and certifications like CPA or CFA. Strong analytical and problem-solving skills are also essential.
Salaries vary depending on the specific role, experience, and industry, but average salaries for finance professionals in Ottawa range from $60,000 to over $100,000 per year.
To advance your finance career, consider pursuing additional certifications, taking courses to enhance your skills, and seeking out mentorship opportunities. Networking and building relationships within the industry can also lead to new career opportunities.
Key skills for success in finance include financial analysis, budgeting, financial modeling, and risk management. Strong communication, problem-solving, and leadership skills are also essential for career advancement in the finance industry.
