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Customer Service Representative - Remote, Ottawa, Innomar Strategies

Published 2022-08-13
Expires 2022-09-13
ID #1125432543
Free
Customer Service Representative - Remote, Ottawa, Innomar Strategies
Canada, Ontario, Ottawa,
Published August 13, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer service representative - remote


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Description


Cherchez vous à faire une différence dans la vie d'un patient? Chez AmerisourceBergen, vous trouverez une culture innovante et collaborative centrée sur le patient et dédiée à faire la différence. En tant qu'organisation, nous sommes unis dans notre responsabilité de créer un avenir plus sain. Rejoignez-nous et postulez dès aujourd'hui!

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

**Représentant du service a la clientele/Customer Service Representatives Needed**

PRINCIPALES FONCTIONS ET RESPONSABILITÉS: 


La gestion des projets et/ou des cas assignés. 


L'adhésion aux processus généraux de l'entreprise. 


L'assistance téléphonique 


La mise en œuvre de programmes de centres d'appels, y compris de fourninr aux patients, aux organismes professionnels et de financement de la santé un soutien téléphonique. Les lignes d'aide actuelles portent sur: 


 Les questions de financement et d'accès, y compris les programmes d'accès privés, publics et particuliers; 


programmes de conformité 


EXPÉRIENCE ET NIVEAU D’ÉDUCATION REQUIS: 

Formation générale requise dans des domaines tels que l'administration des affaires, la comptabilité, les ventes, le marketing, les sciences informatiques ou des vocations similaires, généralement obtenue via l'achèvement d'un programme de diplôme d'associé de deux ans ou une combinaison équivalente d'expérience et d'éducation. 
Un minimum d'un (1) an d'expérience en service à la clientèle 
Bilingue (français/anglais) est un atout 
Capacité à effectuer plusieurs tâches 
Attention aux détails 
Excellentes aptitudes de résolution de problèmes
Expérience dans le domaine médical et pharmaceutique est un atout. 
Connaissance pratique de Word, Excel et Outlook

__________________________________________________________________________

PRIMARY DUTIES AND RESPONSIBILITIES:

The management of the assigned projects and/or cases.
Adherence to the general company processes.
Telephone support
Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
funding and access issues, including private, public and special access programs;
compliance programs

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
A minimum of one (1) year experience in customer service
Bilingual (French/ English) is an asset
Ability to multitask
Attention to detail
Strong Problem solving skills
Experience in the medical and pharmaceutical field is an asset.
Working knowledge of Word, Excel and Outlook

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation. 

Depuis le 18 octobre 2021, AmerisourceBergen exige que tous les membres de l'équipe canadienne soient entièrement vaccinés et présentent une preuve du statut vaccinal complet au moment de l'embauche. Si vous ne pouvez pas recevoir le vaccin COVID-19 en raison d'un handicap/raison médicale ou d'une croyance religieuse sincère, vous devrez suivre la politique et le processus d'AmerisourceBergen pour demander une exemption/un accommodement.

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    Innomar Strategies
    Registered on October 7, 2017

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    Finance is a field that deals with the study of investments. It includes the dynamics of assets and liabilities over time under conditions of different degrees of uncertainty and risk. Finance can also be defined as the science of money management. Finance aims to price assets based on their risk level and their expected rate of return. Finance can be broken into three different sub-categories: public finance, corporate finance and personal finance.


    Ontario is one of the thirteen provinces and territories of Canada. Located in Central Canada, it is Canada's most populous province, with 38.3 percent of the country's population, and is the second-largest province in total area. Ontario is the fourth-largest jurisdiction in total area when the territories of the Northwest Territories and Nunavut are included. It is home to the nation's capital city, Ottawa, and the nation's most populous city, Toronto, which is also Ontario's provincial capital. Ontario is bordered by the province of Manitoba to the west, Hudson Bay and James Bay to the north, and Quebec to the east and northeast, and to the south by the U.S. states of (from west to east) Minnesota, Michigan, Ohio, Pennsylvania, and New York. Almost all of Ontario's 2,700 km (1,678 mi) border with the United States follows inland waterways: from the westerly Lake of the Woods, eastward along the major rivers and lakes of the Great Lakes/Saint Lawrence River drainage system. These include Rainy River, Pigeon River, Lake Superior, St. Marys River, Lake Huron, St. Clair River, Lake St. Clair, Detroit River, Lake Erie, Niagara River, Lake Ontario and the St. Lawrence River from Kingston, to the Quebec boundary just east of Cornwall. There is only about 1 km (0.6 mi) of land border, made up of portages including Height of Land Portage on the Minnesota border.Ontario is sometimes conceptually divided into two regions, Northern Ontario and Southern Ontario. The great majority of Ontario's population and arable land is in the south. In contrast, the larger, northern part of Ontario is sparsely populated with cold winters and heavy forestation.

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