About us

We have over 25 years’ experience in the Canadian food marketplace offering high-quality ingredients for all application needs. We offer the best dried/frozen fruit and vegetables, juices & purees, nuts & coconut, peanuts, nut butters and specialty products on the market. We pride ourselves in our commitment to customer service, integrity, and market knowledge.

For industry segments such as bakery, beverages, snacks, dairy, pet treats and pharma/nutraceutical, we have various ingredient options.

Our success is based on strong relationships, an understanding of our customers business’s and our sincere desire to bring value to the supply chain.

Why we need you

To support strong sales growth, we are looking for a Sales Support Specialist for the Quebec office (based in St-Hubert). The Sales Support will be responsible for handling customers’ requirements from the initial order to the final delivery of their products, help customers with complaints and questions and provide information about products and services. Included will be various other functions within the sales department. This role will work in conjunction with all departments within our company.  The candidate will be part of a dynamic team that is results oriented.

What we offer you

• Competitive compensation
• Bonus program
• Benefit plan (medical, dental, life, disability)
• 1 extra day off every months that doesn't have a long weekend on top of your vacations
• RRSP and TFSA with employer contribution
• and more

Responsibilities

• Responsible for accurately processing orders according to procedures in place
• Assist with inventory management and reconciliation when needed
• Responsible of providing delivery instructions for all orders.
• Enter transportation invoices in the accounting system. *
• Enter customs invoices when duty is involved.
• Create, update and maintain customer profiles and records in the CRM
• Support Sales team and act as a source of information
• Receive, log and assist QA Manager with customer complaints, following BRC policy standards, responsible for organizing product return/exchange and credit notes
• Support QA with customer documentation requests.
• Helping to build and maintain good, strong and professional relationships with our customers
• Assist with customer contract balances when needed
• Providing or generating customs documentation for customer shipments
• Verification of COAs.*
• Works in compliance with set processes to meet BRC requirements

Professional Qualifications

• Post- Secondary School Education
• Three to five years of experience in customer management
• Proficient computer skills are required to keep accurate records of data and customer profiles. 
• Sage and / or Dynamix CRM software knowledge or experience would be a definite asset.
• Proficient in applications including Microsoft Office™ software, strong Excel and Power Point is a must.

Personal skills

• Strong attention to detail
• Good organization skills
• Must be able to communicate effectively, written and orally, to customers and internal staff in English and in French
• Excellent time management skills.