The Business Analyst plays a critical role in driving business performance by analyzing data, optimizing processes, and enabling smarter decision-making across both operations and sales. This role provides leadership with actionable insights to support strategic planning. Acting as a bridge between departments, the Business Analyst captures business and technical requirements, translates complex information, and incorporates into practical solutions that improve efficiency, customer experience, and overall business outcomes.
This is an onsite position, requiring close collaboration with multiple teams and access to sensitive company data.
Data Analysis & Insights
Collect, analyze, and interpret data across sales, marketing, operations, finance, QC and HR.
Build and maintain dashboards and reports that track KPIs and business performance.
Process Improvement
Evaluate and map end-to-end business processes across departments.
Support continuous improvement initiatives that enhance productivity and customer satisfaction.
Maintain and optimize core business systems (CRM, ERP, BI platforms).
Ensure accuracy, integrity, and consistency of data across systems.
Strategic Planning & Forecasting
Provides insights into market conditions and opportunities.
Monitor sales pipeline health, resource allocation, and operational capacity.
Support budgeting, quota setting, and headcount planning activities.
Serve as a liaison between sales, marketing, operations, finance, QC and HR to align goals.
Translate business needs into technical requirements for systems and reporting.
Training & Support
Provide training and documentation on tools, reports, and processes.
Assist end-users with data, reporting, and process-related issues.
Promote consistent, data-driven decision-making across the organization.
Bachelor’s degree (or equivalent) with 5+ years of experience in business, analytics, information systems, or related field.
Strong analytical and problem-solving abilities, with experience in data modeling and reporting.
Computer literate, able to work autonomously and as part of a team.
Proficiency with CRM/ERP systems (Net Suite) and BI tools (e.g., Power BI, Tableau).
Advanced Excel skills, familiarity with SQL is an asset.
Strong organizational and project management skills and ability to document business processes.
Bilingual. Demonstrated integrity and ability to manage sensitive and confidential data with discretion.
Deep understanding of financial, accounting, and general business principles.
Occasional travel may be required.
Analytical Mindset – Translates data into clear business recommendations.
Business Acumen – Strong understands of financial, accounting, sales, and operations to provide holistic insights.
