Production Support Specialist, Montreal

Last update 2023-09-21
Expires 2023-10-21
ID #1840076010
Production Support Specialist, Montreal
Canada, Québec, Montréal,
Modified September 12, 2023


Job Title: Technical Production Analyst Support Analyst

Location: Montreal (Hybrid - Day 1 onsite onboarding and 3-day attendance at the office)

Position Description:

We are looking for an Technical Production Analyst Support Analyst who is :

  • Interested in distributed systems and working with high-scale services. - Likes to work in a fast-paced dynamic environment and you are not afraid to change things to make them better.


  • You will work closely with engineering/development teams to handle problem management
  • Design, build, and maintain systems and help them decide on products to use, schema design and query tuning.
  • You will troubleshoot issues across the entire stack: hardware, software, application and network.
  • You will mentor other team members on standard methodology for everything from monitoring to troubleshooting complex code and database issues.
  • You will identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management and visibility of our services.
  • You will need to spend most of your time on and around leading the production support team and eventually leading to SRE improvements towards the stability of the plant.
  • Represent the RPE organization in application design reviews and operational readiness exercises for new and existing services.
  • Participate in weekend and off hours on-call rotation, and as lead be point of escalation during critical incidents

Skills Required:

  • Bachelor in Computer Science, Computer Engineering or related technology field
  • Minimum of 1-3 years practical experience in Production support or similar role. Able to work in fast paced, time critical and domain intensive role.
  • Knowledge of ITIL Principles is a must, Knowledge in SDLC is a must
  • Knowledge in Agile development practices is a must
  • Knowledge of Finance to communicate effectively with business clients as well as internal/external stakeholders.
  • Knowledge of UNIX/LINUX operating system level concepts such as processes, memory allocation, and the network stack and commands.
  • Must be hands-on in PL/SQL, Shell Scripting, Python, Perl
  • Knowledge of MongoDB, NoSQL DB, Alerting tools, Monitoring tools, Ticketing service
  • Expert level knowledge in SQL server, Sybase and DB2
  • Knowledge in scheduling tools such as AutoSys, Crontab, Control-M
  • Familiar with Informatica ETL
  • Must thrive in a high-pressure environment and enjoy working on new challenges.

Skills Desired:

  • Knowledge and experience in the banking industry.
  • Experience with source code and binary repositories, build tools, and CI/CD (Git, Artifactory, Jenkins, Docker) etc. and data streaming technologies like Spark, Kafka etc.
  • Any experience on automation/configuration management systems like Puppet, Chef, Ansible is an advantage.
  • Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, and BMC etc.
  • Experience in software development: automation-related experience valued in particular. Scripting languages such as bash, python, compiled languages such as C, C#, JAVA, Scala and Go are most relevant but others are acceptable.
  • Awareness of, and ability to reason about modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, micro services, and so on.
  • Practical experience running large-scale online systems is always an advantage.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Production support specialist

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