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Bilingual (f/e) Technical Support Analyst, Mississauga, Onico Solutions

Published 2022-08-13
Expires 2022-09-13
ID #1125433108
Free
Bilingual (f/e) Technical Support Analyst, Mississauga, Onico Solutions
Canada, Ontario, Mississauga,
Published August 13, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Bilingual (f/e) technical support analyst


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Description



Bilingual (F/E) Technical Support Analyst


We are currently looking for a Bilingual Technical Support Analyst to support our client’s internal users with technical problems including desktop/operating systems, hardware, software, voice, mobile devices and connectivity.

Responsibilities

Respond to incoming phone calls and provide a high level of customer service by resolving technical issues through troubleshooting client configuration settings, internet connection/security settings, firewall rules, and network security applications (Active Directory).
Respond to technical inquiries sent via email to their ticketing system.
Log all incoming and outgoing correspondence in the ticket database.
Escalate unresolved issues to the appropriate level response group to ensure customers receive accurate and timely resolution to their issues.
Initiate Severity 1 procedures through accurate diagnosis of technical issues.
Meet all assigned service levels for call quality, call log quality/completeness, and call logging percentage
Provide analytical and testing support for Ricoh business units including IT, Finance and Customer Service
Miscellaneous project work as required

Education:

University degree or Community College education
Industry recognized Education Diplomas and Professional designations – A+, Net+, MCSE, A+, would be definite assets.

Experience:

1-2 years of customer service and/or support desk responsibilities
Experience with PC software (i.e.: Windows 7, MS Office, Lotus Notes, Adobe Acrobat and Internet Explorer)

Knowledge:

Familiarity with TCP/IP applications, client server concepts, and software installation
Knowledge of internet connectivity (i.e., VPN)
Minimum of one year of PC support

Skills:

Excellent interpersonal skills, ability to deal effectively with a wide array of customers
Must be fluently bilingual (written and verbal) in both French and English.
Excellent problem solving skills, ability to identify operational problems, recommend optimum solutions, follow through to resolution
Strong organizational skills with a demonstrated ability to identify and set priorities to meet the demands of a dynamic work environment
Strong PC skills including supported Windows environments

This is a contract to perm role located in Mississauga, ON with an annual salary of $50,000.00. We are only considering bilingual – French/English – candidates for this role.

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    Employer's info

    Onico Solutions
    Registered on October 7, 2017

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    Finance is a field that deals with the study of investments. It includes the dynamics of assets and liabilities over time under conditions of different degrees of uncertainty and risk. Finance can also be defined as the science of money management. Finance aims to price assets based on their risk level and their expected rate of return. Finance can be broken into three different sub-categories: public finance, corporate finance and personal finance.


    Mississauga ( (listen)) is a city in the Canadian province of Ontario. It is situated on the shores of Lake Ontario in the Regional Municipality of Peel, bordering Toronto to the east. With a population of 721,599 as of the 2016 census, Mississauga is the sixth-most populous municipality in Canada, third-most in Ontario, and second-most in the Greater Toronto Area.The growth of Mississauga is attributed to its proximity to Toronto. During the latter half of the 20th century, the city attracted a multicultural population and built up a thriving central business district. It is home to Toronto Pearson International Airport, Canada's busiest airport, as well as the headquarters of many Canadian and multinational corporations.

    Source: https://en.wikipedia.org/