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Claims Adjuster 3 - Property (12-month Contract), Edmonton

Last update 2024-04-15
Expires 2024-04-15
ID #2084868728
102,000 CA$
Claims Adjuster 3 - Property (12-month Contract), Edmonton
Canada, Alberta, Edmonton,
Modified March 23, 2024


Job ID: 7799 Working Business Language: English Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees.

In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role.

The salary offered is estimated to be within the following range: $68,000- $102,000.

Candidates with salary expectations outside of the range are still encouraged to apply.

About Us At Wawanesa, we're proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work.

You may work from any of the following locations: Vancouver, BC; Calgary, AB; Edmonton, AB.

The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada's largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion.

Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada.

Wawanesa proudly serves more than two million members in Canada and the United States.

Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

Learn more at

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview The Claims Adjuster 3, Property contributes to Wawanesa's goals of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of high complexity and large loss property claims.

This role is responsible for applying and explaining policy coverages and documenting claim files.

The role is accountable for providing timely service and prompt management of your claims from initial report to conclusion.

Job Responsibilities Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy.

Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.

Adjustment of complex and large loss property claims.

Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.

Establish timely and accurate loss and expense reserves through the life of the claim through evaluation and reconciliation of relevant information from sources such as appraisers, independent adjusters, and contractors.

Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa's adjusting guidelines, and recognizing when to engage appropriate internal and external resources.

Collect evidence to support recovery efforts.

Coordinate and manage services with vendors and service providers such as appraisers, independent adjusters, and contractors.

Negotiating and conveying claim settlements within authority limits.

Communicating claim decisions promptly and effectively, while still delivering an exceptional member experience.

Maintain an effective and current diary system and document claim file activities in accordance with established procedures.

Demonstrating and maintaining excellent knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable).

Remaining current with legislative changes and trends in the insurance industry.

Demonstrating highly proficient skills to review repair estimates, create narrative scopes and generate advanced level estimates using an estimating software system.

Provide ongoing technical advice, guidance, peer coaching and mentoring to claims staff.

Support CAT plan as necessary, including potentially assisting on claims outside of your service area.

Perform other duties as assigned.

Qualifications Exceptional customer service skills demonstrating empathy and concern for member satisfaction.

2 years insurance adjusting or equivalent experience.

Post-secondary degree is preferred.

Chartered Insurance Professional (CIP), or working towards designation and where required, dedicated to reach the proper licensing requirements.

Experience utilizing computer technology such as Microsoft Office, email, Web-enabled applications, and database software required.

Ability to interpret and quantify property damage estimates.

Excellent communication skills; listening, written, and spoken.

Excellent investigative and analytical skills.

Strong problem solving and critical thinking skills.

Ability to draw valid conclusions and effectively communicate them.

Detail oriented with a high degree of accuracy regarding data entry.

Excellent time management and organizational skills with the ability to prioritize in a fast paced, changing environment.

Excellent negotiation, decision making and critical thinking skills.

Strong teamwork skills with the ability to collaborate with others.

Wawanesa is proud to be one of Manitoba's Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work! Diversity, Equity & Inclusion

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Claims adjuster 3 - property (12-month contract)

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