Copier Technician - Cornwall, Cornwall, Ot Group

Published 2022-07-12
Expires 2022-08-12
ID #1083745763
Copier Technician - Cornwall, Cornwall, Ot Group
Canada, Ontario, Cornwall,
Published July 12, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Copier technician - cornwall

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OT Group is one of the largest independently owned office technology suppliers in Canada. We are focused on providing exceptional customer service, industry-leading technology products and substantial financial value. We have seven locations in Ontario with our head office in Belleville to our branch locations from Markham through to the Quebec border. Our capable team of approximately 60 staff members live and work in the regions they service which helps to reduce our environmental impact and ensures the best possible response times to our customers.

Under the same ownership since 1988, our company is implementing a significant growth strategy and is looking for Copier Technicians to join our team!

This role will be based out of our Cornwall location, and is full-time and permanent.

As a top employer in our industry, we take pride in offering our employees an exceptional place to work. If you want to live and breathe technology, you can expect the following:

Competitive compensation and benefits               

Opportunity for personal and professional growth and development

Work/life balance

Shareholder opportunities

Company social events

A family oriented environment!

In this role, you will be responsible for:

Providing onsite customer service, field repair and maintenance of Printers and Multifunctional Printers (MFP’s) in our customer locations, including:

Troubleshooting to conclude and address issues

Cleaning machine(s) inside and out

Verifying firmware and software are up to date

Proactively identifying issues, and communicating effectively with clients around solutions and next steps

Answering inquiries that customers may have regarding repair, maintenance or use of machines

Effectively and proactively uses parts to maximize machine reliability and keep up with part life yields

Performing the total call routine to maximize time and number of copies/prints between calls

Accurately closing calls in a timely manner through the dispatching software

Collaborating alongside Management and within the Team to achieve response times for territory goals

Working alongside the Parts Department to track, order and reorder parts as required, and informing the Parts Manager of any outstanding or incomplete parts

Notifying Management and Sales of any customer issues requiring escalation

Other duties as assigned

As a successful candidate, you will have:

A College diploma in technical, computer or electrical education

Minimum of two to three (2-3) years related experience, with certified training and service experience preferred

Two to five (2-5) years printer repair experience considered a strong asset

Strong mechanical aptitude, strong computer proficiency and effect troubleshooting skills, with proven attention to detail

Valid A+ and /or Network+ certifications, an asset

Exceptional communication skills, including interpersonal and customer service experience

A positive attitude and outlook, promoting OT Group’s services and striving for outstanding customer satisfaction

Possession of a valid driver’s license and vehicle travel to customer locations is required (mileage compensation provided)

If you are a confident, dedicated and hard working professional who is motivated to achieve high standards of quality service and value to customers, we would we love to hear from you!

We appreciate all who express interest; however, only those selected for an interview will be contacted.

We are committed to an equitable, inclusive, diverse and accessible workplace, and encourage applications from all qualified applicants. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, OT Group will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. Please inform Human Resources of the nature of any accommodation(s) that you may require.

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    Employer's info

    Ot Group
    Registered on October 7, 2017


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