Senior Conversation Bot Engineer, Canada

About Quantiphi:
Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed.
Quantiphi has seen 2.5x growth Yo Y since its inception in 2013, we don’t just innovate - we lead.
Headquartered in Boston, with 4,000+ professionals across the globe. Quantiphi leverages Applied AI technologies across multiple a. Industry Verticals (Telco, BFSI, HCLS etc.) and is an established Elite/Premier Partner of NVIDIA, Google Cloud, AWS, Snowflake, and others.

We have been recognized with:

17x Google Cloud Partner of the Year awards in the last 8 years
3x AWS AI/ML award wins
3x NVIDIA Partner of the Year titles
2x Snowflake Partner of the Year awards
Recognized Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst and independent research firms
We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators
We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023

For more details, visit: Website or Linked In Page

Be part of a trailblazing team that’s shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here!

Job Description:

Responsible for developing, enhancing capabilities, modifying and/or maintaining chatbot applications in the Global Markets environment. Conversation Bot Engineers design, code, test, debug and document programs well as support activities for the corporate systems architecture. You are required to work closely with business partners in defining requirements for system applications. You must typically have in-depth knowledge of analyzing data, developing chatbot, automation to handle data and work with data refinement tools. Understanding business requirements and coming up with optimum and best to the market solutions.

Required Skills:
Experience in development of virtual agents (chatbots, voicebots) and natural language processing
Experience working with one or more AI/NLP platforms - Dialog Flow, Alexa, Converse.ai, Amazon Lex, Rasa, Luis, Kore. AI, Microsoft Bot Framework, IBM Watson, Wit.ai, Salesforce Einstein etc.
Knowledge of one or more of the following technologies: Python, Java Script or Node.js
Experience in training chatbots by analyzing historical chat conversations or large amounts of user generated content and process data
Practical knowledge of formal syntax, formal semantics, corpus analysis, dialogue management
Strong written communication skills
Ability to learn latest technologies
Good problem-solving ability

Nice to have skills:
Understanding of conversational UI, voiced based processing (text to speech, speech to text) and voice apps built on Amazon Alexa or Google Home is a plus
Experience in Test Driven Development & Agile methodologies
Knowledge of creating an end to end pipeline for development of AI based conversational applications
Perform text mining, generate and test working hypotheses, prepare and analyze historical data and identify patterns
Ability to write regular expressions for data cleaning and preprocessing
Understanding of API integrations, Single-Sign-on and token-based authentication
Develop unit test cases as per project specific standards
Experience with Sockets, REST and other web services
Perform keyword and topic extraction from chat logs
Knowledge of training and tuning topic modelling algorithms like LDA and NMF
Understanding of training classical Machine learning algorithms along with an understanding of choosing the right evaluation metric
Hands on experience of using frameworks like nltk and spacy
Ability to write regular expressions for data cleaning and preprocessing

What’s in it for YOU at Quantiphi?
Make an impact at one of the world’s fastest-growing AI-first digital engineering companies.
Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues.
Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines.
Stay ahead of the curve—immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.