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D365 F&o Supply Chain & Manufacturing Support Consultant, Canada, Shea Global

Canada, Canada
Published 2022-07-18
Expires 2022-08-18
ID #1089922189
Free
D365 F&o Supply Chain & Manufacturing Support Consultant, Canada, Shea Global
Canada, Canada,
Published July 18, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: D365 f&o supply chain & manufacturing support consultant
Remote:
Work from home:


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Description


JOB PURPOSE

As a Supply Chain & Manufacturing Support Consultant, you will be required to use your functional application knowledge as well as business experience to provide exceptional customer support. Providing a strong focus on value driven customer service principles, relationship building and continuous learning. You will be working directly with the clients and our internal team members including Project Managers, Business Consultants and Developers to perform implementation and post-implementation tasks.




DUTIES AND RESPONSIBILITIES

• Investigate and resolve incidents and problems relating to Dynamics 365, Supply Chain or Manufacturing modules.

• Provide remote support and on-site (if applicable) as requested by the clients.

• Liaison with 3rd party providers when required to assist in timely resolution for issues reports within D365 that may have been caused by the 3rd party product.

• Take ownership of tickets assigned to you and be proactive in escalating any issues to the vendors, Project Managers and Director of support.

• Assist in building assets for SHEA’s smart implementation methodology by using task recorder to create recorded guides within F&O that can be used for training, regression testing purposes Develop good working relationships with our clients, partners, internal stakeholders, and our internal staff members.

• Identify potential opportunities that may be a new or change request and communicate to the sales team as required.

• Ensure that all support requests are logged, and resolution is documented within our ticketing system

• Provide regular updates to the client tracking all email correspondence to the support ticket

• Provide regular status updates to Project Managers and Director of Support for all open project tasks and support tickets you have been assigned too.

• Attain deep knowledge in Dynamics 365 modules, by keeping your certification’s current and reviewing changes to upcoming Microsoft system platform updates that may have an impact to our existing solutions or customizations.

• Provide system training for new users and existing users

• Be available to assist outside of normal working hours where required for high priority issues.

• Participation in our monthly On-Call rotation for weekend coverage may be required.

• Perform additional related duties as required




QUALIFICATIONS AND EXPERIENCES

• Computer Science or MBA degree is an asset

• Minimum of two years experience working with Dynamics Finance and Operations

• Good understanding of D365 F&O deployment methods, Azure and Lifecycle Services (LCS)

• Ability to conduct requirement discussions with the clients and map requirements to D365 F&O

• Accreditation/Certification in Supply Chain and Manufacturing would be a great asset.

o MB-300 Microsoft Dynamics 365: Core Finance and Operations

o MB-330 Microsoft Dynamics 365 - Supply Chain Management System

o MB-320: Microsoft Dynamics 365 Supply Chain Management, Manufacturing




PERSONAL QUALIFICATIONS

• A strong focus on value driven customer service principles, relationship building and continuous learning

• Ability to work effectively within a remote team environment across different time zones

• Self-starter who is driven by results and comfortable meeting critical deadlines while managing key priorities

• High degree of insight and analytical skills, always seeking to develop new or enhanced methods and techniques to resolve problems

• Excellent communications skills, both written and verbal: clear, concise, and jargon-free with the ability to communicate concepts and details to clients and team members

• Strong time management skills and multitasking abilities

• Effective problem solving and analytical skills are required.

• A high degree of creativity, enthusiasm, and a ‘can-do’ attitude

• Candidates must be legally able to work in Canada and must be able to travel internationally

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    Shea Global
    Registered on October 7, 2017

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    Finance is a field that deals with the study of investments. It includes the dynamics of assets and liabilities over time under conditions of different degrees of uncertainty and risk. Finance can also be defined as the science of money management. Finance aims to price assets based on their risk level and their expected rate of return. Finance can be broken into three different sub-categories: public finance, corporate finance and personal finance.


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