Engagement Manager
Location: Hybrid — 1–2 days per week on-site in downtown Toronto
Overview
Enverta Digital, Part of Havas Canada, is a marketing technology and customer engagement consultancy that helps brands design, build, and optimize modern marketing ecosystems. Working at the intersection of data, technology, and customer experience, we partner closely with clients to deliver CRM strategy, marketing operations, and scalable martech solutions.
We are looking for an Engagement Manager (Technical Engagement Manager) who owns day-to-day client momentum on technical initiatives — platform implementations, integrations, data work, and martech projects — while partnering with Program PMs. This role blends client leadership, technical fluency, and delivery coordination. You will work across our client portfolio; depth of involvement varies by engagement.
Key Responsibilities
Client Engagement & Consulting
Act as the primary client contact for technical initiatives (implementations, integrations, audits/advisory), building strong relationships and serving as a trusted advisor
Partner with clients to define martech solution approaches, delivery sequencing, and success criteria (governance, SLAs, readiness)
Partnering with PM teams - Translate business objectives into clear delivery plans, milestones, and priorities
Lead workshops, discovery sessions, and technical working sessions; align stakeholders (Manager to Sr. Director levels)
Program & Delivery Management
Oversee end-to-end delivery of martech projects and implementation engagements, from planning through launch
Manage scope, dependencies, and risks across multiple client engagements
Coordinate cross-functional teams including developers, campaign managers, analysts, Technical Business Analysts (TBAs), and QA
Ensure delivery stays aligned to client expectations and agreed commitments; surface trade-offs early with options and recommendations
Mar Tech & CRM Execution Oversight
Be the prime engagement lead for platform implementations and technical projects; coordinate technical reviews with Technical Leads
Support CRM program teams as needed (escalations, prioritisation conflicts, quality issues) while Program PM remains the primary day-to-day owner
Collaborate with technical teams on integrations, environments, and implementation decisions; unblock delivery when issues arise
Guide testing, release readiness, and post-launch stabilisation with QA and delivery leads
Data, Reporting & Optimization
Ensure delivery of campaign reporting, analytics, and insights
Translate data into actionable recommendations for clients
Support continuous optimization through testing and performance tracking
Qualifications
5–8+ years of experience in digital, CRM, martech, or consulting environments
Strong experience in client facing roles with ownership of relationships and delivery
Proven experience managing complex digital or marketing technology programs
Understanding of CRM platforms and marketing automation tools (e.g., ESPs, CDPs, data platforms) and how they integrate
Experience working across strategy, execution, and operations
Strong delivery management skills with ability to manage timelines, scope, dependencies, and cross-functional teams
Comfortable working in a fast paced, agency or consulting environment
Comfortable working across client environments and toolsets (client systems, VDI/VPN access, Microsoft 365 / Google Workspace)
Excellent communication, stakeholder management, and problem solving skills
What Success Looks Like (First 90 Days)
Client work moves without constant executive push; clear commitments and follow-through
Director-and-below stakeholders have proactive communication and fast decisions; fewer escalations to executives
Implementation risks are surfaced early with options; launches and releases are stable
Nice to Have
Experience in customer journey mapping, segmentation, or personalization strategies
Exposure to data pipelines, analytics, or campaign performance optimization
Experience working in embedded client teams or hybrid consulting models
What Makes This Role Unique
Hybrid role across strategy, delivery, and operations
Opportunity to work on modern CRM and martech ecosystems
Close collaboration with clients as a true partner, not just a delivery lead
Exposure to leading platforms like Salesforce, Adobe, Microsoft, and Braze
Additional Information
This role represents an active vacancy at Enverta Digital (a Havas company). You will be joining a collaborative, growth-oriented environment where ideas are encouraged and career development is supported. The base salary range for this position is CAD $110,000 to $140,000, with final compensation determined based on factors such as work location, skills, experience, and background.
Enverta uses artificial intelligence-enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our recruiting and hiring teams.
