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Customer Success Manager, Vancouver

Published 2022-05-23
Expires 2022-06-23
ID #1010094812
Free
Customer Success Manager, Vancouver
Canada, British Columbia, Vancouver,
Published May 23, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer success manager


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Description

Location: Vancouver, British Colombia Employment Type: Permanent Job Title: Customer Success Manager Our client is working passionately every day to fulfill their mission in building the #1 global school! Headquartered in Vienna and founded in 2016, our client is the leading, scale-up, venture-backed Edtech platform. With +291M€ raised from national and international investors they're growing at 20 percent MoM and aiming for 5x-10x growth within their international markets in the next 12 months! Customer Success Manager (Account Manager) Your tasks: Take care of 300-500 active customers (parents & students), ensuring they are happy with GoStudent tutors and customer service Respond to all inquiries coming from your customers (technical issues, billing requests, tutor change, additional subjects…) - all via WhatsApp, calls & e-mails Proactively contact your customers to offer additional services and upgrade their subscription Onboard and train new colleagues who join your team For more senior profiles: possibility to lead a team of Customer Success Managers Who you are: Hands-on mentality : You show a high degree of initiative and responsibility and quickly familiarize yourself with new tasks. Multitasking is also not a foreign word to you All-rounder : You are enthusiastic about our product, you quickly learn the necessary hard facts and convince with your authenticity and your negotiation skills Communicative : You like to communicate and you can put yourself in the shoes of every customer and you will patiently find the right solution for every problem and thus put a smile on our customers’ faces Organizational talent : You know how to structure yourself and keep a cool head and an overview even in stressful moments You are proficient in English and you are familiar with the Canadian school system. What we offer you: Attractive salary package - depending on experience & qualifications + quarterly bonus A unique opportunity to be an early member of a rapidly growing team with a fast-track career opportunity An exciting and flexible startup atmosphere with highly motivated, young and open-minded colleagues Flexible working hours, partly from home Team events on a regular basis Coffee and snacks for free all week, beer and wine on Friday evenings International surrounding with private courses to improve your language skills

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    Morson Canada
    Registered on October 7, 2017

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    Education is the process of facilitating learning, or the acquisition of knowledge, skills, values, beliefs, and habits. Educational methods include storytelling, discussion, teaching, training, and directed research. Education frequently takes place under the guidance of educators, but learners may also educate themselves. Education can take place in formal or informal settings and any experience that has a formative effect on the way one thinks, feels, or acts may be considered educational. The methodology of teaching is called pedagogy. Education is commonly divided formally into such stages as preschool or kindergarten, primary school, secondary school and then college, university, or apprenticeship. A right to education has been recognized by some governments and the United Nations. In most regions, education is compulsory up to a certain age.


    British Columbia (BC) is the westernmost province in Canada, located between the Pacific Ocean and the Rocky Mountains. With an estimated population of 5.1 million as of 2020, it is Canada's third-most populous province. The capital of British Columbia is Victoria, the fifteenth-largest metropolitan region in Canada, named for Queen Victoria, who ruled during the creation of the original colonies. The largest city is Vancouver, the third-largest metropolitan area in Canada, the largest in Western Canada, and the second-largest in the Pacific Northwest. In October 2013, British Columbia had an estimated population of 4,606,371 (about 2.5 million of whom were in Greater Vancouver). The province is currently governed by the British Columbia New Democratic Party, led by John Horgan, in a minority government with the confidence and supply of the Green Party of British Columbia. Horgan became premier as a result of a no-confidence motion on June 29, 2017. The first British settlement in the area was Fort Victoria, established in 1843, which gave rise to the City of Victoria, at first the capital of the separate Colony of Vancouver Island. Subsequently, on the mainland, the Colony of British Columbia (1858–1866) was founded by Richard Clement Moody and the Royal Engineers, Columbia Detachment, in response to the Fraser Canyon Gold Rush. Moody was Chief Commissioner of Lands and Works for the Colony and the first Lieutenant Governor of British Columbia: he was hand-picked by the Colonial Office in London to transform British Columbia into the British Empire's "bulwark in the farthest west", and "to found a second England on the shores of the Pacific". Moody selected the site for and founded the original capital of British Columbia, New Westminster, established the Cariboo Road and Stanley Park, and designed the first version of the Coat of arms of British Columbia. Port Moody is named after him.In 1866, Vancouver Island became part of the colony of British Columbia, and Victoria became the united colony's capital. In 1871, British Columbia became the sixth province of Canada. Its Latin motto is Splendor sine occasu ("Splendour without Diminishment"). British Columbia evolved from British possessions that were established in what is now British Columbia by 1871. First Nations, the original inhabitants of the land, have a history of at least 10,000 years in the area. Today there are few treaties, and the question of Aboriginal Title, long ignored, has become a legal and political question of frequent debate as a result of recent court actions. Notably, the Tsilhqot'in Nation has established Aboriginal title to a portion of their territory, as a result of the 2014 Supreme Court of Canada decision in Tsilhqot'in Nation v British Columbia.

    Source: https://en.wikipedia.org/