2 days ago Be among the first 25 applicants
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description
Lead a team within the Claims Establishment organization, focused on achieving operational excellence in a fast‑paced environment.
Ensure team KPIs are met daily.
Complete regular one‑on‑one reviews with each team member, ensuring their goals and objectives are met and provide appropriate coaching and mentoring where needed.
Monitor daily workflow and strategy and re‑assign resources as necessary to achieve service standards and production quality.
Handle internal and external inquiries including escalation or complaints.
Work collaboratively with direct reports, supporting teams and/or individuals within Group Disability business.
Drive process improvement activity in partnership with Business Consultant and Leadership, by using process excellence methodology to reduce handoffs and improve performance, quality and productivity.
Engage in recruiting the best talent for the team, onboard new employees, monitor performance, manage problems arising and leverage talent within the team.
Location
Hybrid – a mix of office and virtual work options.
What do you need to succeed?
Bilingualism (French, English, both oral and written) is required as the position includes managing French and English‑speaking staff.
3-5 years of operations leadership experience.
Ability to function in a fast‑paced, structured environment.
Strong ability to prioritize workload.
Critical thinking and stellar customer service skills.
Ability to deliver difficult news in a tactful and sensitive manner.
Adaptability, flexibility and strong decision‑making skills.
Demonstrated ability to lead through change.
Demonstrated ability to communicate well (verbal and written).
Proficient on MS Excel, Word, Power Point.
Reasons why should you join us under the Sun
A caring, supportive, inclusive culture.
Supportive leadership focused on your success and well‑being.
Flexible benefits from day one to meet the needs of you and your family.
Pension plan participation starts immediately and you are automatically enrolled.
Stock Ownership Program gives you the chance to invest in Sun Life and get a company match.
Paid vacation based on experience, 5 Care Days available for self‑care or care of others, and 10 Sick Days to support your well‑being.
Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off every five years.
Salary Range
58,000 – 93,000
Job Category
Claims – Life & Disability
Posting End Date
23/10/2025
