Account Executive - Member Services (Remote)
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Responsibilities
Create and execute sales and service activity plans. Manage member lifecycle tasks, including scheduling and leading calls.
Own all account management conversations with secondary account stakeholders.
Ensure members leverage their membership by delivering high-quality service to drive renewal and future sales.
Manage and respond to inbound requests from members.
Assist in preparing for member interactions by collecting and consolidating background information on individuals and organizations, as well as their relationship with Info-Tech.
Complete scheduled and ad hoc data queries of our CRM.
Maintain accurate account details and contact information in the CRM.
Actively seek to increase product knowledge.
Qualifications
University degree.
3+ years of Account Management experience with a proven success record.
Experience in the IT Research and Advisory market.
Teamwork experience is a plus.
Skills
Critical Thinking: Ability to understand complex information and communicate it clearly to members.
Planning & Organization: Ability to set daily schedules and plan for account growth.
Time Management: Prioritize tasks and manage the member lifecycle effectively.
Goal Setting: Set and monitor personal goals related to professional development.
Active Listening: Identify client needs and ask insightful questions.
Info-Tech Research Group is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants and provide accommodations upon request during the recruitment process.
Additional Information
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Business Development and Sales
Industries: IT Services and IT Consulting
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