Remote role
Engagement length 6 months; would be looking for someone to start asap.
Title: Senior Developer/ CCaa S Consultant
Responsibilities:
Lead the technical design and implementation of Amazon Connect call flows, routing, IVR/IVA, and integrations.
Plan and execute migration from Genesys (on-prem or cloud) to Amazon Connect, including discovery, mapping, cutover, and stabilization.
Build and integrate AWS services (Lambda, Lex, Dynamo DB, S3, Kinesis, Step Functions, Cloud Watch) for contact center functionality.
Develop and maintain APIs and CTI/CRM integrations (e.g., Salesforce, Service Now), including real-time and historical reporting.
Implement security, compliance, and governance best practices (IAM, encryption, data retention, PII handling).
Set up CI/CD pipelines and infrastructure-as-code (Cloud Formation/Terraform) for repeatable deployments.
Troubleshoot complex telephony and application issues; lead incident response and root cause analysis.
Create documentation, runbooks, and knowledge transfer materials; mentor junior team members.
Collaborate with stakeholders (operations, product, networking, security) and manage change/release activities.
Monitor performance and optimize cost, reliability, and customer experience post-migration.
Required Qualifications:
6–10+ years of software development experience with 3+ years focused on Amazon Connect solutions.
Proven hands-on experience migrating from Genesys (Pure Cloud/Cloud, Engage) to Amazon Connect or similar contact center migrations.
Strong programming skills in at least one: Node.js, Python, or Java; proficiency with RESTful APIs and event-driven patterns.
Deep understanding of contact center concepts: call flows, skills-based routing, IVR, CTI, screen pops, recording, reporting.
Telephony fundamentals: SIP, RTP, codecs, number provisioning, carrier routing, and call quality troubleshooting.
AWS proficiency across Lambda, Lex, Dynamo DB, S3, Kinesis/Streams, Event Bridge, Cloud Watch, and IAM.
Experience with CI/CD (Code Pipeline/Git Hub Actions/Azure Dev Ops), source control (Git), and Ia C (Cloud Formation/Terraform).
Strong analytical, communication, and stakeholder management skills; ability to lead cross-functional initiatives.
