Published 2026-04-20
Job Title: Bilingual Clinical Coordinator
Location: Ottawa, ON
Location 2: Canada
Remote: Yes
Business Unit: Health
Department: Pharma Patient Support
Job Type: Full-time
Position Overview
Calian Patient Support Programs is looking for a Full-time/Permanent Bilingual Clinical Coordinator. The Bilingual Clinical Coordinator provides exceptional support to patients, prescribers, and pharmacies in a patient support program.
Summary of Position:
The Clinical Coordinator (CC) assists patients with a specific medication prescribed by their physician. They assist the patients by organizing and scheduling services offered by the patient support program.
Responsibilities
• Perform an in-depth review of multiple data files from External Service Providers for select Patient Support Programs (PSP).
• Identify possible Adverse events within data files.
• Prepare an Adverse Event Report corresponding to every identified Adverse Event.
• Review quality of report with great attention to detail and submit the AE reports to local Patient Safety department.
• Reconcile case number provided by Patient Safety Department.
• Track all AE reports with corresponding case number for quarterly AE reconciliation by PSP.
• Continuously ensure compliance with Novartis Global and local procedures, national and international regulations, standards and guidelines for all pharmacovigilance of Novartis products.
• Support ongoing projects within PSP Team.
• Fulfill other duties as required.
Qualifications
• College degree or equivalent.
• Minimum of 1-2 years of call center experience.
• Minimum 1 year of PSP or relevant experience.
• Fully bilingual (English and French), both written and verbal.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks with a sense of urgency.
• Excellent interpersonal and communication skills.
• Proficiency with MS Office and data entry systems.
• Patient-focused mindset with a commitment to quality service and compliance.
• Collaborative team player who also works independently.
• Adaptable and open to continuous improvement.
Additional Requirements
• Must possess mobility to work in an office environment and use standard office equipment, including a computer (finite movements such as typing), telephoning and other office functions
• Ability to lift and carry items weighing up to 30 pounds
• Requires mental stamina to maintain attention to detail despite interruptions, and vision to read printed materials and a computer screen
• Must be able to travel up to 10% of time, including weekend or overnight, and to work extended hours to support operations requirements.
Compensation:
• $50,000 - $53,000 per year.
Working hours:
• Monday to Friday between 9 AM to 5 PM EST or 9:30 AM-5:30 PM EST
