Toronto, ON (Canada)
We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — Auto Trader.ca, Auto Sync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence.
As part of Auto Scout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.
This role will be within Dealertrack Canada team, the country's leading automotive financing portal, processing over 6.5 million credit applications annually.
Description
The Dealer Support Representative will respond to inbound telephone calls and e-mails from dealerships, assist in troubleshooting and resolving inquiries, provide supplementary training related to Dealertrack Canada products and services, and knowledgeably discuss the benefits and features of any of the DT-suite of products.
Key Responsibilities
Interact (primarily via telephone) with internal and external stakeholders including dealership, lending, or strategic partners to provide and process information in response to inquiries, concerns and requests related to Dealertrack Canada services and/or products
Effectively triage, troubleshoot, and diagnose potential issues and provide the appropriate resolution or ‘workaround’ to the reporting party
Provides supplementary training to dealership personnel when required via telephone related to Dealertrack Canada services and/or products
Communicates effectively and with regularity customer/partner feedback received related to the Dealertrack Canada services and/or products
Effectively elevate and communicate systemic issues when needed to ensure internal/external ‘Service Level Agreements’ are delivered as committed
Qualifications
+2 years of experience in a customer service environment
College diploma or BA in relevant field, or an equivalent combination of experience and training
Exceptional communication skills (oral and written)
Finance and/or automotive experience is an asset
Ability to prioritize workload according to demands, and demonstrated ability to multi-task
Demonstrated ability to problem-solve with critical and analytical thinking Excellent decision making, follow-up, and organizational skills
Technical experience supporting a web-based or client-based application a definite asset
Proficiency in a windows environment
Competent in the use of MS Word, Excel, and Outlook
Language: English and French required
Technical Skills: Working knowledge of MS Office (Word, Excel, Power Point, and Outlook), Adobe, Sales Systems.
The base salary range for this position is CAD $48k - $54k.
This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings.
What’s in it for you…
Employee and Family Assistance program
Virtual wellness events
Regular internal training programs
Financial planning with 3% matching Pension
Annual bonus structure
Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.
Vacancy Status: This job posting is for an existing vacancy.
