AGRICULTURAL SERVICE TECHNICIAN III (ADVANCED)

Department: Service

Reports to: Service Manager (accountability to the Shop Foreman, if applicable)

Purpose

Independently performs diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment. Ensures quality work and customer satisfaction while maximizing efficiency and productivity.

Key Responsibility Areas

Equipment Diagnostics, Repairs and Optimization

• Perform all the duties of a Service Technician including:
• removal, disassembly, and reconditioning of components
• complex and difficult diagnostics and repairs on agricultural and turf equipment
• may specialize on all types of equipment
• Perform a mix of shop and/or road (in the field) work, as required; which, includes Precision Ag repairs
• Perform any and all service tasks as assigned
• May perform machine start ups
• May perform machine optimizations
• May assist or support in customer clinics
• Assists other technicians with diagnostics
• Maintain condition of vehicles, inventory, tools and equipment in good working order

Administrative/Reporting/Goals

• Works toward attaining and maintaining appropriate efficiency, productivity and labour performance for personal ratings as well as to assist with team/department goals
• Maintains a minimum 80% or higher, labour performance rating, on a consistent basis
• Must be at over 80% labour performance on a longer-term basis
• Complete all reports and forms required in conjunction with work assignments
• Manages workorder process from start to T complete
• Account for all time and material used in performing assigned duties
• Follow all safety rules and regulations in performing work assignments

Organization / Department / Team Support

• Maintain a clean work area and performs work in a neat and orderly fashion
• Work to build and maintain constructive co-worker relations, and effective and productive team dynamics
• Ensure all safety regulations and requirements are followed by self and others

Personal Development

• Participate in training programs required for the development of skills and knowledge
• Participate in any specified training, as offered in the workplace
• Maintain current knowledge of John Deere and competitive products
• Maintain up-to-date and current product knowledge of related lines
• Maintain required technical and behavioural skills

Critical Capabilities

• Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures
• Ability to operate vehicles and equipment used for diagnostic purposes
• Ability to lift at least 40 lbs. repeatedly; ability to lift between 40-75lbs as needed
• Ability to work flexible hours, varying shifts, weekends and holidays, if necessary
• Ability to self-manage
• Having and maintaining a valid driver's license required

Desired Experience and Qualifications

• Certified Journeyperson or equivalent
• 4+ years of experience performing service repairs
• Knowledge of engines, hydraulics, powertrains, air-conditioning, mechanical and electrical systems, used in the repair of agricultural and turf equipment; And as they apply to machines marketed by the dealership
• Ability to read, write, and speak effectively with customers and/or other employees
• High School Diploma or equivalent experience required
• Forklift license preferred
• Willingness to learn and work hard