Itam Architect, Montreal

Last update 2023-10-01
Expires 2023-11-01
ID #1840076050
Itam Architect, Montreal
Canada, Québec, Montréal,
Modified September 12, 2023


Job Title : ITAM Process Architect

Location: Montreal (Office attendance from day 1)

Responsibilities include:

  • Develop and define a clear vision for what the new ITAM processes will look like and how they will be consumed within the IT organisation.
  • Define and document the ITAM process, the interlocks with existing Service Management processes, and document work instructions for remediating common issues likely to impact existing processes.
  • To provide a roadmap, highlighting activities which would mature the function over time and embed within the organisation.
  • Conduct stakeholder interviews with other process owners such as Service Management process owners and stakeholders, documenting their process requirements
  • Analyse existing ITAM processes, and identify how known or expected recurring issues will be managed with new processes
  • Document new process
  • Document interlocks between existing key Service Management processes, including understanding any existing governance or policies which may be impacted.
  • Document work instruction procedures to remediate issues
  • Provide briefing to other process owners
  • Produce roadmap of proposed future enhancements
  • Provide a summary of what communication approach will be required to educate the wider IT team on the use of the new ITAM processes
  • Provide a suggested approach to any formal training which may be required for the new ITAM processes for the wider IT team


  • Excellence / deep experience in IT Asset Management, preferably in ServiceNow

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Itam architect

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